IOLA CELESTE REFENDOR
CABIN CREW
Muscat
Summary
As a premium cabin crew, I have spent almost a decade of my career with a 5-star airline ensuring the comfort and satisfaction of my customers including VIPs and Arab royal families. I am a highly motivated, flexible, skilled, confident and friendly individual seeking for an opportunity to provide world-class service. With my extensive background in the hospitality industry, I am confident that I can add value to an organization that puts customer satisfaction at its core.
Overview
10
10
years of professional experience
Work History
Premium Crew
OMAN AIR
03.2021 - Current
- Provides personalized service while ensuring the comfort and safety of customers in the Business and First Class
- Cabins
- Communicates discrepancies in the aircraft with the inflight Cabin Director
- Representing the airline as a brand ambassador for events and promotions.
Cabin Crew
QATAR AIRWAYS
01.2022 - 08.2022
- Operating crew of Qatar Airways under the wet lease agreement with Oman Air whilst adhering to Qatar Airways’ service and safety standards.
Cabin Crew
10.2014 - 03.2021
- Ensures the comfort and safety of customers in the Economy
- Class Cabin
- Dealing with security and emergency situations whenever the need arises.
Rewards Club Supervisor
SOLAIRE RESORT
03.2014 - 09.2014
- A strategic marketing supervisor of the first ever 5-star integrated resort in the Philippines
- Serving customers as a front liner whose role involves membership sign-up, attending inquiries, and promoting events and promotion.
Education
First Class Plating Training - undefined
OMAN AIR
July 26, 2023
-Premium Galley Crew Training - undefined
March 29, 2021
Bachelor of Science - Tourism
UNIVERSITY OF THE PHILIPPINES
2010
Skills
- Confident in handling concerns and
- Requests of VIP customers including
- Arab royal families
- Exceptional time and management
- Prioritization
- Excellent communication and
- Interpersonal skills
- Keen attention to details
- Personal Information
- Nationality: Filipino
- Birthdate: December 2, 1989
- Age: 34
- Height: 165 cm
- Weight: 53 kgs
- Status: Single
- Languages
- Filipino (native)
Timeline
Cabin Crew
QATAR AIRWAYS
01.2022 - 08.2022
Premium Crew
OMAN AIR
03.2021 - Current
Cabin Crew
10.2014 - 03.2021
Rewards Club Supervisor
SOLAIRE RESORT
03.2014 - 09.2014
First Class Plating Training - undefined
OMAN AIR
-Premium Galley Crew Training - undefined
Bachelor of Science - Tourism
UNIVERSITY OF THE PHILIPPINES
Certification
First Class Plating Training (July 26, 2023)
Premium Galley Crew Training (March 29, 2021)
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