Intisar Awladthani
Muscat,Seeb
Summary
Highly skilled and detail-oriented Desktop & SAP Support Engineer with over 6 years comprehensive experience in providing technical support, troubleshooting, and maintenance for desktop environments and SAP applications. Adept at resolving complex hardware, software, and network issues while ensuring minimal downtime and optimal system performance. Proven expertise in SAP modules (such as FI, MM, SD, or your specific area) with hands-on experience in user support, system configuration, and incident management.
Known for excellent communication skills, collaborating effectively with cross-functional teams, and delivering high-quality customer service to end-users. Proficient in managing Windows OS environments, SAP Basis support, and application lifecycle management. Committed to continuous learning and process improvement to enhance support delivery and operational efficiency.
Key Competencies:
- SAP Support & Troubleshooting (Module-specific if applicable)
- Desktop hardware and software support (Windows 10/11, MS Office, Antivirus, etc.)
- Incident & Problem Management in ITSM tools (ServiceNow, Remedy, etc.)
- User training and documentation
- Network troubleshooting basics (LAN/WAN)
- Strong analytical and problem-solving skills
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Sap Support Engineer
Bahwan Cybertek-Globcom company
Muscat, Oman
04.2022 - Current
- Delivered expert support for SAP end-users by managing and resolving tickets related to SAP GUI configurations, including setup of SAP GUI, enabling auto-login, theme customization, and managing transaction codes in favorites.
- Provided comprehensive support for SAP Enterprise Asset Management (EAM) module, handling work orders, networks, and WBS elements through their full lifecycle — creation, release, and closure.
- Managed SAP Notification processes, including creation, status monitoring, and approval workflows to ensure smooth operations.
- Supported Supply Chain Management (SCM) activities by overseeing purchase requisition (PR) releases, purchase order (PO) creation and approval, and service entry management including creation, release, and revocation.
- Assisted in Supplier Relationship Management (SRM) by verifying vendor communications and facilitating processes via the RABiTAH portal.
- Provided user support for Employee Self-Service (ESS) systems, assisting with e-claim submissions, overtime requests, performance contracts, competency tracking, and unlocking user accounts within workflow systems.
- Guided users through learning and development initiatives by assisting with course enrollment and progress tracking in the Almanar platform.
IT Desktop Support
Wipro company
Muscat, Oman
09.2019 - 11.2021
- Delivered on-call and remote support for critical software-related issues, ensuring minimal downtime for end-users.
- Diagnosed and resolved technical problems using a combination of test scripts, technical expertise, and investigative questioning.
- Analyzed incidents methodically to identify root causes and implemented effective troubleshooting techniques to expedite problem resolution.
Computer Trainer
Global Skills Company
Muscat, Oman
03.2010 - 10.2011
- Delivered comprehensive training sessions on Microsoft Word, Excel, and database management software, effectively enhancing students’ technical proficiency and practical application skills.
- Developed tailored instructional materials and hands-on exercises to support diverse learning styles and ensure mastery of core computer applications.
- Participated in ongoing professional development workshops to stay current with emerging technologies and instructional methodologies.
- Administered and evaluated assessments, projects, and examinations, providing constructive feedback to support learner progress and competency development.
Education
Bachelor of IT - Information Technology – Database Specialization
Higher College of Technology (HCT)
Muscat 09.2005 - 01.2010
Skills
- Databases &SQL: SQL Server, Oracle fundamentals, Advanced DB techniques
- Programming Languages: C, Java (Java Server)
- Web Technologies: ASPNet, XML, Web Application Development
Languages
Arabic
Native
English
Upper intermediate
Affiliations
- Reading - Designing
Certification
IHTMAM certificate
Information security awernace
HSE Code of Ethics
Communicating with Confidence
Communication Foundations
Windows 11: Configure and Support-Core Services
Managing Jira Projects: 1 Introduction
Timeline
Sap Support Engineer
Bahwan Cybertek-Globcom company
04.2022 - Current
IT Desktop Support
Wipro company
09.2019 - 11.2021
Computer Trainer
Global Skills Company
03.2010 - 10.2011
Bachelor of IT - Information Technology – Database Specialization
Higher College of Technology (HCT)
09.2005 - 01.2010
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