Microsoft windows and office products
Intisar AwladThani
SAP Helpdesk
Muscat,AL hail north
Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
SAP Helpdesk
Global netcom
Muscat
01.2021 - Current
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Onboarded new temps by entering employee information into systems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
IT Help Desk Technician
global netcom
Muscat
09.2019 - 01.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Devised solutions to operations issues related to [Software], working closely via phone, email, live chat and web teleconference.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided on-call support for critical issues related to [Software].
- Documented support interactions for future reference.
- Compiled and accurately entered data for each customer encounter to record in system.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Computer Engineer (Help Desk)
Ieon Muscat Company
Muscat
06.2015 - 06.2019
- Prepared variety of different written communications, reports and documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
Computer Trainer
Global Skills Company
Muscat
03.2010 - 10.2011
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Maintained orderly classroom stocked with appropriate supplies.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Invigilated and graded projects, quizzes and examinations.
Education
Bachelor's Degree - Information Technology (Database Specialization)
Higher College Of Technology (HCT)
Muscat 09.2005 - 01.2010
Skills
Helpdesk call support
undefinedSoftware
Sql server,Oracle,C,Htmal
Certification
Certificate in Computing Fundamental, Key Application, Living on line at Global Skills Company in 5-January-2010.
Interests
Designing ,Reading
Timeline
SAP Helpdesk
Global netcom
01.2021 - Current
IT Help Desk Technician
global netcom
09.2019 - 01.2022
Computer Engineer (Help Desk)
Ieon Muscat Company
06.2015 - 06.2019
Computer Trainer
Global Skills Company
03.2010 - 10.2011
Bachelor's Degree - Information Technology (Database Specialization)
Higher College Of Technology (HCT)
09.2005 - 01.2010
Training
1. Ministry of Defense: at Engineering Service (IT Department) from 05 February 2017 to 07 April 2017. The training stages are listed below:
· Computer assembling, Format window 7 and server 2008.
· Download window 7 and server 2008, Download Active Directory.
· Troubleshooter Add printer to device.
· How to do LAN network, solve problem using Remote connection.
· Download Oracle 10G, add new user to Active directory and do groups and give Access to specific programs
· Provide an overview of the components of the servers and how they work.
2.MG_Group: at the After-Sales Service Department from 7th November to 29th December 2016.
3.Omantel Company: at Omantel's Customer Care Unit from 25-July-2009 to 2- September-2009.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal skills
- High level of analytical thinking to solve problems.
- Ability to multi-task, able to cope extremely well under pressure and manage time effectively.
- Effective oral, electronic and written communication skills.
- Ability to adjust to changing conditions or priorities.
- The ability to learn new skills.
- Ability to work individually or as a group.
- Ability to organize events
- Ability to put new ideas for events
- I am fully prepared to follow up the events with the various departments
Training
1. Ministry of Defense: at Engineering Service (IT Department) from 05 February 2017 to 07 April 2017. The training stages are listed below:
· Computer assembling, Format window 7 and server 2008.
· Download window 7 and server 2008, Download Active Directory.
· Troubleshooter Add printer to device.
· How to do LAN network, solve problem using Remote connection.
· Download Oracle 10G, add new user to Active directory and do groups and give Access to specific programs
· Provide an overview of the components of the servers and how they work.
2.MG_Group: at the After-Sales Service Department from 7th November to 29th December 2016.
3.Omantel Company: at Omantel's Customer Care Unit from 25-July-2009 to 2- September-2009.
Personal skills
- High level of analytical thinking to solve problems.
- Ability to multi-task, able to cope extremely well under pressure and manage time effectively.
- Effective oral, electronic and written communication skills.
- Ability to adjust to changing conditions or priorities.
- The ability to learn new skills.
- Ability to work individually or as a group.
- Ability to organize events
- Ability to put new ideas for events
- I am fully prepared to follow up the events with the various departments
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