Iman Al Maskari

• Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.
• Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
• Ensure system availability of customer complaint enquiry handling application and related applications.
• Coordinate with different vendors and stakeholders to resolve issues and implement necessary changes.
• Identify areas of improvement in applications, develop solutions, and oversee the implementation process.
• Attend service calls related to customer complaint enquiry handling application.
• Act as a liaison between business users and vendors to communicate requirements and implement systems.
• Provide regular updates to line managers and project handling managers on ongoing developments and implementations.
• Ensure high-quality deliverables and coordinate with stakeholders to meet committed schedule goals.
• Maintain proper control over all developments within the agreed quality parameters.
• Develop functional specifications documents and collaborate with business owners to create business requirement documents.
• Ensure business objectives are met during the implementation and development processes.
• Utilize the full Software Development Life Cycle (SDLC) and relevant Software Engineering tools for implementations.
• Serve as a technical lead on an ongoing upgrade project.
• Conduct detailed impact analysis for any change requests.
• Achieve well-documented and controlled development to maintain clarity and transparency.

Created an e-commerce website for small business.

• Troubleshot and resolved site performance issues, maintaining optimal functioning across various devices and browsers.
• Discussed site and app requirements with clients to produce actionable development plans.
• Planned website development, converting mockups into usable web presence with WordPress and Woocommerce.
• Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
• Applied emerging technologies to update and maintain site applicability.
• Developed prototype designs through wireframing tools like Sketch or Figma before beginning coding work on projects.
• Maintained ongoing communication with clients throughout the development process to meet project requirements and expectations.
• Maintained up-to-date knowledge of emerging trends in web development technology through continuous learning opportunities.
• Integrated e-commerce platforms into client websites, enabling online sales and revenue growth.

• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Supported organizational objectives with help from existing employees.
• Created interactive websites using WordPress frameworks.
• Discussed most appropriate technologies for development with peers.
• Delivered project reports and milestone updates to supervisor.

• Resolve issues and troubleshoot technical problems
• Insure daily order processing and deliveries are running smoothly and successfully
• Providing proactive customer outreach
• Developing and documenting knowledge into helpful content
• Employing industry and design best practices through website building process
• Handle customer complaints and provide solutions
• Collecting and analyzing customer feedback
• Building and designing a website for the company
• Ensuring website function and stability across devices
• Conduct website testing
• Working with marketing and operation team to incorporate brand core elements into website