Iman Al-Balushi
Seeb,Muscat
Summary
A self-motivated and passionate international business and service management graduate from the German university of technology in Oman. Aiming to pursue a position in the field of business and tourism to utilize my passion, skills, and knowledge for the benefit of the organization. I'm highly motivated to continuously develop my skills and grow professionally. I'm always keen and enthusiastic to understand the real work ecosystem.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Passenger service agent
Swissport Oman
Seeb, Muscat
03.2023 - 03.2025
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Assisted elderly passengers and those with special needs, showcasing empathy and care.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Provided warm and friendly welcome to customers upon arrival at airport.
- Reviewed passports and travel documentation, issuing boarding passes upon completion.
- Explained airport process to passengers in preparation for next steps.
Guest experiences branding (Trainee)
Oman Air
Al `Udhaybah , Muscat
03.2022 - 06.2022
- Improved team communication by organising regular team meetings and discussions.
- Handled incoming calls and emails, ensuring prompt response.
- Answered phone calls and emails for management team during busy periods.
Education
Bachelor of Science - International business and service management
German university of technology in Oman
Muscat 10.2016 - 08.2022
Skills
- Adoptability
- Teamwork
- Problem solving
- Communication
Languages
English
Intermediate
Arabic
Native
Timeline
Passenger service agent
Swissport Oman
03.2023 - 03.2025
Guest experiences branding (Trainee)
Oman Air
03.2022 - 06.2022
Bachelor of Science - International business and service management
German university of technology in Oman
10.2016 - 08.2022
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