Hussein ALBaharani
Sohar,BS
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Store Keeper. Excelled in inventory control and team building, significantly increasing sales through meticulous customer service and effective training. Demonstrated exceptional driving and delivery efficiency, ensuring timely and safe product transport. Skilled in customer relations and mentoring, adept at fostering growth and minimizing loss.
Overview
5
5
years of professional experience
Work History
Store Manager
Store Keeper
01.2017 - 12.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Driver for Manager Construction
Driver
01.2016 - 12.2018
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Delivered goods and products to customer on time and in excellent condition.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Education
Associate of Applied Science - Diploma in Information And Technology 2 Years
Sohar High School
Oman/soharSkills
- Customer response
- Training and mentoring
- Inventory control
- Store merchandising
- Customer relations
- Team building and leadership
Timeline
Store Manager
Store Keeper
01.2017 - 12.2020
Driver for Manager Construction
Driver
01.2016 - 12.2018
Associate of Applied Science - Diploma in Information And Technology 2 Years
Sohar High School
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