Hussain Al Naamani
IM&T Business Planning Lead
Muscat,Oman
Summary
Result oriented IT professional with 13+ years of experience in IT Strategy development, Business Planning, Identifying and defining new IT Revenue streams, IT services charging & delivery model, Business & Requirements Analysis, and Pre sales activities.
Possess a strong business acumen adept at managing operations involving core activities to achieve the strategic, operational and growth objectives of the organization.
Exceptional communication, negotiation, presentation, analytical and leadership skills with strong ability to lead a team towards achieving the organization’s objectives while maintaining competitiveness, continuous improvement and excellence. Areas of competency include but not limited to:
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
IM&T Business Planning Lead
Petroleum Development Oman, PDO
02.2016 - Current
- Collaborated with cross-functional teams to ensure alignment of business objectives, leading to more cohesive approach to problem solving.
- Partnered with finance teams to develop accurate financial projections, ensuring timely budget preparation and monitoring throughout the fiscal year.
- Develop annual Business Plans.
- Develop and monitor IM&T Strategy.
- Manage annual budgets of $200+ million.
- Manage & Monitor IT Unit Operating Cost (UoC).
- Conduct IT Cost Benchmarks.
- Conduct quarterly performance reviews.
ICT Business Analyst
Oman Airports Management Company, OAMC
07.2013 - 02.2016
- Preparation of Feasibility Studies and Financial forecasts.
- Preparation of Business plans
- Research and document new business requirements and revenue streams
- Understanding business process management and business requirements and translating them to specific solution requirements.
- Recommending ICT solutions that are commercial yet competitive.
- Documenting and analyzing required information and data.
- Understanding technical designs and specifications.
- Evaluating information gathered through workshops and surveys, business process description and task analysis with internal and external users.
- Supporting ICT Strategy Manager in communicating with internal teams and external clients to deliver functional requirements.
- Developing technical skills coupled with business intelligence and deep understanding of customer's needs so that they can be transformed into application and operational requirements.
- Interface between business units, ICT sections and ICT support teams
Telco Business Functional Consultant
Huawei Technologies
04.2008 - 07.2013
- Prepare effective solution architectures for telecom services and business support systems (BSS) as per requirements.
- Prepare winning proposals (technical and financial), responding to BSS & Telecom Billing RFPs/RFIs/RFQs for various types of operators (e.g. 3G, WCDMA, GSM, ISP, WiMax, PSTN…etc).
- Obtain latest product/Technology know how by working closely with Regional / Global Product Manager and Product Marketing Manager.
- Identify competitors by conducting competitor’s product analysis.
Conduct routine updates on new product/technology to internal sales staff. - Train, manage and update Enterprise Channel Partner Pre-Sales Consultants or Engineers on product/technology knowledge.
Design and prepare quotation of supplied services and solutions. - Design and prepare Proposals and tenders.
- Actively involved in tenders, presentations and ordering of solutions.
Meet clients and gather their requirements and design innovative solutions. - White-boarding initial designs with larger, sophisticated customers, document project requirements.
- Provide channel development training and develop/deliver presentations to customers and partners.
- Develop processes and tools to manage opportunities and tasks.
- Develop process and tools to manage large proposals from inception to delivery.
- Manage large opportunities and proposals in terms of deliverable and communication with internal and external parties.
- Work closely with Direct and Partner sales teams to develop appropriate strategies to win business.
- Maintain relationships with existing and prospect customers to maximize future sales opportunities.
- Analysis of Business Requirements, Process Modeling and convert them into detailed functional requirements for software development/enhancements.
- Facilitate marketing process for solution definition and demonstration to prospects.
- Conduct Business process study and GAP Analysis, and solution.
- Plan Implementation of solutions at customer site.
Systems/Applications Analyst
Ooredoo Telecom
08.2005 - 08.2008
- IT Billing operations team leadership and management.
- Met with business users to discuss needs and translate them into written requirements specifications.
- Adjusted expectations between expressed needs and possible deliverables, considering time, cost and technical possibilities.
- Investigated potential solutions.
- Proposed solutions and present decision alternatives.
- Managed implementation activities with participation of business owners and suppliers.
- Development & programming activities (adjustments of existing set-up and reporting.
- Managed, supported and operated IT Billing systems and its sub-systems.
- Managed marketing requests for Number and SIM generation and pairing for welcome packs.
- Participated in Billing System testing before new releases.
- Performed daily operations to resolve customer issues.
- Developed programs and scripts to minimize errors and improve efficiency of handling daily activities.
- Developed various reports used by various departments for either daily or monthly activities.
- Developed programs and scripts to improve number generation, SIM generation, pairing processes.
- Assisted with organizing specialized training for Billing systems and it sub systems.
Back Office Customer Service Representative
Ooredoo Telecom
03.2005 - 08.2005
- Troubleshoot technical problems for customers
- Send complaints and queries to concern departments using trouble ticketing system
- Mediated between customer service and other departments such as IT, Network operations and Marketing.
- Performed UAT (User Acceptance Testing) for customer care systems including CCF, Task Management and Customer Account Maintenance applications.
Application Tester Secondee
Ooredoo Telecom
12.2004 - 03.2005
- Conducted User Acceptance Testing (UAT) for Customer Care Frame (CCF) solution, Task Management and Geneva customer care system.
- Designed test plans and documented test execution results .
- Participated in User Acceptance Test conducted at during pre-launch phase.
Education
Bachelor of Science - Computer Studies
University of Sunderland
Sunderland, United Kingdom 09.2001 - 07.2004
Skills
- Leadership
Financial Management
Business Planning
Strategy Development
Collaboration
Change Management
Demand Management
Certifications
- 7 Habits of Highly Effective People 4.0 for Leaders
- Generic Assessor Training
- Leadership Essentials Module 4
- Leadership Essentials Module 3
- Leadership Essentials Module 2
- Leadership Essentials Module 1
- Business Process Analysis & Modeling
- CRISC Management (Certified in Risk and Information Systems Control)
- IT business planning
- Lean Manager
- Lean Awareness Online Class
- Strategic Thinking & Business Planning
- Exploration & Production for Others
- Business Strategy for Managers
- Excellent IT Management
- Six Sigma Yellow Belt
- Business Analyst Boot Camp
- ITIL Foundation
- Business Technology Strategy
- Finance for Non Finance
- Telecoms Advances Business Suite (TABS)
- Near Real Time Roaming Data Exchange
- Oracle 10g Developer
- Ericsson GSM System Survey
- Contact Center Custom Training & Specialized IT courses
- Mobile Technology
- Communication
- Basic Services
- Internal Systems
- Advanced Products
- Operational Systems
- Handsets
- Specialized products
Accomplishments
- Continually manage annual budget of over $200 million.
- Developed IM&T Strategy and facilitated its operationalization.
- Participated in workshops for IM&T ICV and provided guidance on various strategies.
- Participated in Category Management Initiatives and led some of the IT related activities.
- Participated in the development of IM&T Governance structure.
- Developed improved Business Planning process and Performance tool.
- Continually manage and monitor performance of IM&T business plan.
- Developed Budget Management Standard Operating Procedures.
- Developed IT Product Services Catalogue and charging model.
Timeline
IM&T Business Planning Lead
Petroleum Development Oman, PDO
02.2016 - Current
ICT Business Analyst
Oman Airports Management Company, OAMC
07.2013 - 02.2016
Telco Business Functional Consultant
Huawei Technologies
04.2008 - 07.2013
Systems/Applications Analyst
Ooredoo Telecom
08.2005 - 08.2008
Back Office Customer Service Representative
Ooredoo Telecom
03.2005 - 08.2005
Application Tester Secondee
Ooredoo Telecom
12.2004 - 03.2005
Bachelor of Science - Computer Studies
University of Sunderland
09.2001 - 07.2004
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