Microsoft office
Hudhaifa Al Rawahi
Logistics And Transport Management Graduate
Suhar
Summary
Dedicated Logistics and Transport Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Logistics Trainee
Aramex
2021.08 - 2021.09
- Enhanced warehouse organization through systematic implementation of best practices in material handling and storage solutions.
- Expedited order fulfillment for increased customer satisfaction with prompt delivery times.
- Assisted in inventory management, optimizing storage space utilization and reducing waste.
Logistics Trainee
Royal Navy Of Oman
2022.08 - 2022.09
Logistics Trainee
Royal Air Force Of Oman
2022.09 - 2022.10
Operations Trainee
Aramex
2022.12 - 2023.02
Contact Center Executive
Aramex
2023.06 - Current
- Assisted in implementing technological upgrades within the contact center, leading to improved systems efficiency and agent productivity.
- Achieved high customer retention rates, consistently maintaining a professional and empathetic approach during interactions.
- Enhanced customer satisfaction by effectively resolving complex issues and providing timely solutions by 70%.
- Served as a liaison between customers and internal departments, effectively facilitating communication to resolve issues or address concerns promptly.
- Participate in Sales department by convincing old customers to back dealing with our company.
Education
High General Diploma -
Naeem Bin Masood School
Suhar, Oman 2017.01 - 2019.01
Bachelor of Logistics and Transport Management -
International Maritime Collage of Oman
Suhar, Oman 2019.09 - 2024.05
Skills
Decision-Making
Communication skills
Problem solving
Fast learning
Accomplishments
- Attended Sohar Port ad Freezone Summer Program, 07/01/2018- 07/19/2018
- Took English Language Course in UK Institution of English, 06/01/2016- 08/01/2016
- Joined Summer School English Programme in Polyglot Institute, 07/07/2017- 08/03/2017
- Awarded Certificate of appreciation in the LTM poster competition event 04/03/2024
Software
Timeline
Contact Center Executive
Aramex
2023.06 - Current
Operations Trainee
Aramex
2022.12 - 2023.02
Logistics Trainee
Royal Air Force Of Oman
2022.09 - 2022.10
Logistics Trainee
Royal Navy Of Oman
2022.08 - 2022.09
Logistics Trainee
Aramex
2021.08 - 2021.09
Bachelor of Logistics and Transport Management -
International Maritime Collage of Oman
2019.09 - 2024.05
High General Diploma -
Naeem Bin Masood School
2017.01 - 2019.01