Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Hisham Alabri

Hisham Alabri

Muscat,MA

Summary

Dynamic professional with expertise in ERP systems, customer service excellence, and problem analysis. Demonstrates strong leadership capabilities, driving team success and operational efficiency. Committed to leveraging skills to achieve organisational goals and enhance business processes.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Uniform supervisor

Oman Air
Muscat, Oman
10.2022 - 01.2025
  • Ensured smooth operations with regular maintenance checks.
  • Resolved staff complaints promptly, resulted in increased customer satisfaction rates.
  • Ensured clear communication amongst all members
  • Provided constructive feedback to staff for improved performance levels.
  • Worked closely with management to manage staff levels and allocate resources for production plans.

Grooming supervsior

Oman Air
Muscat, Oman
01.2021 - 10.2022
  • Counduct grooming check for the crew pre flight
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Provided constructive feedback to staff for improved performance levels.

Cabin attendant

Oman Air
Muscat, Oman
04.2016 - 01.2021


  • Assisted in calming anxious passengers, resulting in a more enjoyable flight experience.
  • Administered first aid when necessary, prioritising passenger health and well-being.
  • Participated in regular training sessions to stay current with company policies and aviation regulations.
  • Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
  • Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.


  • Ensured passenger comfort by providing exceptional customer service.

Education

Diploma of Higher Education -

Higher College of Technical
Muscat

Skills

  • Knowledge of ERP systems
  • Customer services excellence
  • Problem analysis
  • Leadership

Languages

English
Fluent

Certification

-Office administration workshop

-Lean Awareness certificate

-Fire Safety Awareness certificate

- sabre interact reservation awareness

-Human factory in aviation


Timeline

Uniform supervisor

Oman Air
10.2022 - 01.2025

Grooming supervsior

Oman Air
01.2021 - 10.2022

Cabin attendant

Oman Air
04.2016 - 01.2021

Diploma of Higher Education -

Higher College of Technical

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Hisham Alabri