Hilal Al Ghannami

• Leading and managing their portfolio of programs and projects, ensuring planning, management, reporting status updates and successful delivery to time, quality and cost, ensuring project outcomes are successfully delivered using delivery framework, standards and underlying templates, processes and policies.
• Responsible for resource management across their delivery portfolio, establishment and embedding of controls (RAIDS - Risks, Assumptions, Issues and Dependencies) and reporting regular status updates for their portfolio.
• Guiding, managing and leading project team(s) and third-party contractors or consultants to successfully deliver.
• Engaging and building positive relationships with sponsors and key stakeholders to ensure successful outcomes for their respective portfolio.
• Manage, develop, engage and motivate portfolio team by creating environment enables successful execution. of portfolio and innovation Championing project management in bank, supporting PMO and wider function to achieve its objectives.
• Skilled at working independently and collaboratively in team environment.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Excellent communication skills, both verbal and written.
• Proven ability to develop and implement creative solutions to complex problems.

• Delivered services to customer locations within specific timeframes.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Organized and detail-oriented with strong work ethic.
• Cultivated interpersonal skills by building positive relationships with others.
• Provided professional services and support in dynamic work environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Paid attention to detail while completing assignments.
• Identified issues, analyzed information and provided solutions to problems.
• Developed strong communication and organizational skills through working on group projects.
• Passionate about learning and committed to continual improvement.
• Proven ability to develop and implement creative solutions to complex problems.

• Strategic Responsibility Driving corporate banking e-Channels development to ensure achievement of business strategy of utilizing superior technology to enhance service delivery.
• Core Responsibilities Responsible for all digital corporate banking products including B2B, corporate internet banking (Conventional & Islamic), Remote Deposit Capture (RDC), Payment Gateway.
• Provide research and support to influence and drive digital banking strategy, including researching market and competitive factors, emerging trends, technologies, electronic platforms, potential partnerships Conduct cost benefit analysis of defined strategies and seek executive approval for execution.
• Driving E-Channels development to ensure achievement of business strategy of utilizing superior technology to enhance service delivery.
• Launch new products (Transaction Banking, Payment Gateway, statement archiving, CRM) and enhance existing core products including B2B, internet Banking RDC and other digital platforms related to corporate banking.
• Research and document detailed product requirements to ensure that products meet business needs, performance objectives and deliver exceptional, innovative member experience.
• Responsible for oversight, management and growth in Digital Banking channel products/services; client penetration, member usage Benchmark against peers, track and report Channel progress relative to operations and identified goal achievements.

Achievements

• Contributed to success and early Go Live of Corporate e-channels projects which added great value to corporate clients.
• Exceeded target set by executive management as part of 2021 KPIs for B2B customer onboarding.
• Transactions Penetration in B2B increased up to 300% which resulted in high profit.
• Revamping and enhancing the current processes and the way of working with internal & external stakeholders
• Establish new reports within e-channels unit, Corporate Department which show case performance compared with KPIs.
• Establish EMC monthly report that goes to Bank top management on updated transactions penetration.

• Strategic and Managerial Responsibilities To manage, lead and assess current and future applications at beah.
• Demonstrate strong conceptualization understanding of business applications by catering business requirements of various Units/
• Departments, with aim to increase overall efficiencies and improve organizational performance.
• Develops, and ensures adherence to annual plan for section.
• Monitors and reports key metrics for section.
• Provides inputs related to own Section in budgeting process and ensures adherence to assigned budgets.
• Ensures smooth coordination and alignment with other sections in own Department.
• Provides leadership and oversight of IT Application, projects, programs and services.
• Develops programs, goals and objectives consistent with those of organizations and department's overall strategic plan and initiatives.
• Plans, supports and leads continues improvement processes (CIPs) efforts for related Applications such as AX ERP and services in alignment with organizational and departmental goals.
• Ensures compliance with local, state and federal regulatory agency standards.
• Oversees relationships with external vendors and service providers for maintenance and support of application services.
• Core Responsibilities Assesses efficiency and effectiveness of various business applications against attributes like desired outcomes, timelines, stakeholders involved, process flows, user feedback and identifies specific gaps.
• Makes and leads implementation of recommendations to improve effectiveness of systems & processes in line with assessments carried out, and external best practices.
• Familiarity with project management approaches, tools and phases of project lifecycle.
• Works closely with stakeholders from internal Units/Departments to understand/ articulate requirements for new systems and outline their specifications.
• Able to work effectively at all levels in organization.
• Leads projects to implement new application to facilitate efficient operations of internal Units/ Departments (this includes overseeing application design, system development and testing, responsibility matrix, workflows etc.).
• Leads initiatives to educate or train users in usage of new implemented systems.
• Coordinates with various service providers for assessing/ developing/ implementing/ optimizing current/ new applications.
• Develops and shares application services roadmap, including priorities, resourcing, ownership, timelines, costs and dependencies.
• People Management Responsibilities Manages performance of direct reports through clarifying performance objectives/ KPIs, monitoring progress and providing feedback on ongoing basis.
• Provides development inputs and opportunities to direct reports in order to build their skills and improve performance.
• Manages, motivates and develops staff within section ensuring highest level of performance at all times.
• Manages and ensures timely execution of all beah IT projects, activities, and deliverables to Vendor Partners as defined between parties.

• Plan assigned projects, estimate budget, and prepare project charter Perform requirement gathering and gap analysis sessions with internal teams and vendors.
• Review Proposals, SOW, Functional Specifications and other technical documents
• Prepare project Charter, Risk Register, Stakeholder Register, Action Items List, Detailed Project Plan, Budget Estimate, Team Formation, Issue Log, Change Log, PWG Presentations, SC Presentations, Rollout Plans, and other project artifacts/documents.
• Coordinate with all project stakeholders which includes multiple departments, vendors, system owners, parameters, user management team, payment schemes etc.
• Prepare status review reports/presentations and present to Bank’s PWG, Senior Management / Steering Committee during meetings.
• Perform Risk Management to ensure all potential risks are highlighted and mitigated.
• Involved in solution evaluation and vendor selection for different projects.
• Responsible to plan SIT with IT Team and Vendor for execution.
• Responsible to plan and execute UAT with Business and audit teams.
• Publishing testing status update using Team Foundation Server (TFS).
• Responsible to plan and execute performance testing for related systems / applications.
• Coordinate with IT Security/Risk Management and Compliance to ensure all security testing / standards are implemented.
• Responsible for PWG (weekly meeting) & Steering Committee (Monthly meeting), publishing MOMs and follow up on action items for timely closure.
• Publishing weekly and monthly projects status update.
• Responsible for closure of assigned projects.

• Establish professional relations with customers to ensure customer satisfaction.
• Ensure baseline project documents are produced, maintained and available to all parties concerned and effectively used.
• Ensure assigned projects are correctly planned and managed during execution.
• Monitor and control financial status of project.
• Report financial, resources, technical issues status of assigned projects to management.
• Manage process of scope definition and change control.
• Identify important potential risks related to project.
• Establish and execute detailed plans to ensure risks are mitigated and opportunities are realized.
• Collaborate with sales to ensure project proposals are supported with proposal deliverables.
• Develop overall project plans for cross-organizational projects, consistent with specific project objectives as defined by project owner and key stakeholders.
• Ensure assigned individuals are executing identified and assigned tasks.
• Provide appropriate tracking and reporting per plan to management.
• Lead and direct all phases of projects or subsystems of major projects from initiation through closing phase.
• Ensure projects are properly closed out.

• Managing and leading project within approved budget and responsibilities schedule and managing team.
• Developing project charter for necessary approval.
• Developing project execution plan, project management plan, risk management plan, procurement management plan, change management plan and communications management plan.
• Excellent experience in construction projects, electrical, mechanical, civil, security systems, cooling, firefighting systems, generators, UPS, Data Center and network infrastructures.
• Responsible for value of work done (VOWD) and request for work inspection (RFW) as part of quality control.
• Managing co-ordination of partners and working groups engaged in project work.
• Detailed project planning, project schedule and control.
• Excellent skills in resources allocation.
• Developing and maintaining detailed project plan with milestones and establishing baseline.
• Execution of projects in line with international standards and HSE standards and procedures and attending regular HSE awareness sessions.
• Managing project deliverables in line with agreed upon project plan (Schedule Baseline).
• Managing design and resolving and following up variations approval and Engineer Instructions (EI).
• Recording and managing project issues and escalating where necessary.
• Managing project scope and change control.
• Monitoring project progress and performance.
• Preparing weekly and monthly progress reports.
• Managing project training within defined budget.
• Liaison with, and updates progress to, project steering board/top management.
• Managing consultancy input within defined budget.
• Final approval of design specification.
• Working closely with users to ensure project meets business needs.
• Documenting any delay from construction contractor and counting variance in time and money at end of each project.
• Proposing preventive and corrective actions that will help in completing project on time as per approved project plan.
• Handling any changes in project scope, time or cost and conducting variance analysis.
• Definition and management of User Acceptance Testing (Quality control & UAT).
• Identifying user training needs and devising and managing user training programs.
• Ensuring that assigned projects are completed within approved schedule (on time) and within budget.
• Conducting site visits and inspection when necessary.
• Following and implementing project management best practices.
• Develop method statements, risk assessment, materials approval sheet (MAS), materials inspection report (MIR), request for inspection of work done (RFWD), non- conformance report (NCR).
• Administrative Closure of project after completion and handover.

• Customer Service (AC Opening, processing visa and credit cards requests) Cheque deposit (in-house & clearing) Loan application processing.
• Processing insurance requests Cash management/teller, ATM & CDM Handling customer inquiries.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.