Hazem Fathi El-Sebaey
Muscat,Oman
Summary
Accomplished professional with expertise in branch management, customer satisfaction, and troubleshooting. Demonstrates strong leadership and negotiation skills, effectively enhancing customer engagement and relationship management. Proficient in Microsoft Office and CRM systems, consistently driving customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Showroom Manager
nama alsharq international trading
2022.04 - 2025.04
- muscat mattress showroom (Al Suwayq)
- sleepfine mattresses showroom (mall of oman)
- muscat mattress showroom (sohar)
Mystery Shopper
Customex Solutions
2022.04 - 2022.12
Franchise Branch Manager
Telecom Egypt
2018.01 - 2022.04
Customer Service Representative
Xceed
2017.08 - 2018.01
Customer Service Representative
Raya CX
2016.06 - 2017.08
President Of Student Union
Minufiya University
2013.03 - 2014.07
- President of student union at faculty of arts, menofia University
Education
Diploma - Information Technology
Information Technology Institute (ITI)
cairo 2016.03 - 2016.12
Bachelor of Arts - BA - History
Minufiya University
2010.09 - 2014.07
Skills
- Branch Management
- Customer Satisfaction
- Troubleshooting
- Negotiation
- Customer Engagement
- Microsoft Office
- Customer Relationship Management (CRM)
- Strong leadership
Languages
English
Advanced
Arabic
Native
Timeline
Showroom Manager
nama alsharq international trading
2022.04 - 2025.04
Mystery Shopper
Customex Solutions
2022.04 - 2022.12
Franchise Branch Manager
Telecom Egypt
2018.01 - 2022.04
Customer Service Representative
Xceed
2017.08 - 2018.01
Customer Service Representative
Raya CX
2016.06 - 2017.08
Diploma - Information Technology
Information Technology Institute (ITI)
2016.03 - 2016.12
President Of Student Union
Minufiya University
2013.03 - 2014.07
Bachelor of Arts - BA - History
Minufiya University
2010.09 - 2014.07