Hazem Fathi El-Sebaey
Muscat,Oman
Summary
Accomplished professional with expertise in branch management, customer satisfaction, and troubleshooting. Demonstrates strong leadership and negotiation skills, effectively enhancing customer engagement and relationship management. Proficient in Microsoft Office and CRM systems, consistently driving customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Showroom Manager
nama alsharq international trading
04.2022 - 04.2025
- muscat mattress showroom (Al Suwayq)
- sleepfine mattresses showroom (mall of oman)
- muscat mattress showroom (sohar)
Mystery Shopper
Customex Solutions
04.2022 - 12.2022
Franchise Branch Manager
Telecom Egypt
01.2018 - 04.2022
Customer Service Representative
Xceed
08.2017 - 01.2018
Customer Service Representative
Raya CX
06.2016 - 08.2017
President Of Student Union
Minufiya University
03.2013 - 07.2014
- President of student union at faculty of arts, menofia University
Education
Diploma - Information Technology
Information Technology Institute (ITI)
cairo 03.2016 - 12.2016
Bachelor of Arts - BA - History
Minufiya University
09.2010 - 07.2014
Skills
- Branch Management
- Customer Satisfaction
- Troubleshooting
- Negotiation
- Customer Engagement
- Microsoft Office
- Customer Relationship Management (CRM)
- Strong leadership
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Languages
English
Advanced
Arabic
Native
Timeline
Showroom Manager
nama alsharq international trading
04.2022 - 04.2025
Mystery Shopper
Customex Solutions
04.2022 - 12.2022
Franchise Branch Manager
Telecom Egypt
01.2018 - 04.2022
Customer Service Representative
Xceed
08.2017 - 01.2018
Customer Service Representative
Raya CX
06.2016 - 08.2017
Diploma - Information Technology
Information Technology Institute (ITI)
03.2016 - 12.2016
President Of Student Union
Minufiya University
03.2013 - 07.2014
Bachelor of Arts - BA - History
Minufiya University
09.2010 - 07.2014
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