Hasnain Raza
Muscat
Summary
Professional Sales Executive with 7 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Sales executive
The Address Group
Muscat, Oman
01.2024 - Current
- Crafted compelling pitches for securing high-value deals with clients.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Streamlined sales process to enhance operational efficiency and productivity.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
Showroom Manager
Muscat Lightings
Muscat
11.2017 - 02.2025
- Company Overview: Al-Shoula Trading's subcompany Muscat Lightings was joined in 2017
- Improved showroom guest satisfaction through pleasant customer experiences, compliance with company policies, and swift resolution of customer issues
- Managed the daily operations of the store, achieving and exceeding monthly sales goals
- Provided first-class customer experience by ensuring all customers were greeted and assisted whenever necessary
- Ensured all quotations show the correct prices and products to minimize errors and prevent problems and complaints
- Al-Shoula Trading's subcompany Muscat Lightings was joined in 2017
Salesman
Muscat Lightings
Muscat
11.2017 - 01.2020
- Company Overview: Al-Shoula Trading's subcompany Muscat Lightings was joined in 2017
- Maintained and operated store during manager’s absence
- Operated cashier stand to help customers efficiently and processed reward cards to benefit customers when appropriate
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Guided customers on purchases based on interests, promotions, and other sales and preferential parameters
- Updated customer database on a daily basis
- Responded accurately and professionally to all customer queries
- Recommended new products and upcoming events to customers
- Al-Shoula Trading's subcompany Muscat Lightings was joined in 2017
Front Office Receptionist
South City Hospital
Karachi
06.2017 - 10.2017
- Worked at South City Hospital's Eye Centre for 4 months, to understand the operations of a business besides the experiences that had already been experienced in previous jobs and businesses
- Directed guests and answered their questions
- Maintained security and telecommunication systems
- Addressed guest inquiries on the phone and in person
- Filed incident reports and documented problems and disturbances
- Answered phone calls and relayed messages to relevant authorities
- Scheduled appointments and followed up on reservations
Customer Service
Homeshopping.pk
Karachi
06.2016 - 06.2017
- Company Overview: Homeshopping.pk, an e-commerce website in Pakistan, allowed for experience in Customer Service where later got promoted to Return Associate following the performance previously
- Responded to 100 + emails a day: solving any issues, assisting clients with any questions, processing refunds and offering personalized responses
- Assisted customers with inquiries, issues and concerns by providing relevant information in English and Urdu
- Provided information on product, shipping and service questions
- Assisted in providing customer satisfaction by providing customers with alternative solutions
- Homeshopping.pk, an e-commerce website in Pakistan, allowed for experience in Customer Service where later got promoted to Return Associate following the performance previously
Business Development
SavYour
Karachi
01.2016 - 05.2016
- Company Overview: SavYour was a family business in which Business Development was handed over, which allowed in B2B connections and meeting for network creation and company establishment
- Selling and marketing of company merchandise such as discount cards
- Developing marketing and promotional plans and strategies in compliance with the company’s regulations and ethical practices
- Receiving and resolving customers’ complaints and escalating to the management whenever necessary to maintain a happy clientele
- Working with the product development teams to customize products according to customers’ needs
- Created company product awareness through campaigns and one-on-one contacts
- Scheduled regular meetings with various clients to train them on how to use the company’s product
- SavYour was a family business in which Business Development was handed over, which allowed in B2B connections and meeting for network creation and company establishment
Education
B.Com - Commerce
Karachi University
Pakistan 08.2014 - 08.2016
High School Education - undefined
Fatimah Boys College
08.2012 - 05.2014
Skills
- Teamwork
- Problem-Solving
- Customer service
- Sales
- Leadership
- Handling conflict
- Office administration
- Customer assistance
- Cash register operations
- Refunds and exchanges
- Conflict resolution
- Product knowledge
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Languages
English
Urdu
Arabic
Personal Information
- Date of birth: 07/31/96
- Nationality: Pakistani
Timeline
Sales executive
The Address Group
01.2024 - Current
Showroom Manager
Muscat Lightings
11.2017 - 02.2025
Salesman
Muscat Lightings
11.2017 - 01.2020
Front Office Receptionist
South City Hospital
06.2017 - 10.2017
Customer Service
Homeshopping.pk
06.2016 - 06.2017
Business Development
SavYour
01.2016 - 05.2016
B.Com - Commerce
Karachi University
08.2014 - 08.2016
High School Education - undefined
Fatimah Boys College
08.2012 - 05.2014
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