Hasina Khalfan AL Naamani
Human Resource
Muscat
Summary
A dedicated and enthusiastic person with BMS holder .Proactive Office AdministraTor with 4+ years of experience managing office operations in fast-paced, deadline-driven environments. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy, Skilled at working effectively with different departments To coordinate information and resolve problem .To contribute best effort and talents in a business management position. To create a high trust culture and superlative performance so as to fulfill the mission of the company .
Overview
12
12
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Medical Administrative Coordinator
Muscat Premier Medical Centre
Muscat
05.2021 - Current
- Used coordination and planning skills to achieve results according to schedule
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Collaborated in timely processing of billing and accounts receivables.
- Communicated with patients regarding payments on outstanding accounts.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
Sales and Marketing Specialist
Infinity Management Group
Muscat, Oman
11.2019 - 04.2020
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Examined needs, wants and spending patterns of target audience.
- Implemented advertising campaigns and prepared promotional materials.
- Researched competitor marketing trends and prices using data analysis.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Worked independently with minimal supervision.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Prepared and deliver customer sales quotes.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
HR Administrator
Bangpakok International rehabilitation centre,
Muscat
05.2014 - 10.2018
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Prepared new hire letters, employee contracts and corporate policies.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Updated HR database with new employee information, changes in benefits and other details.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed succession plans and promotion paths for staff
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Customer Service Associate
Azadea
Muscat
02.2013 - 01.2014
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service – Customer care
Star care Hospital
Muscat
01.2011 - 12.2013
- Ensures to provide service for walk-in patients and walk-in equipment requests
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
Sales Associate
Oman sales and service LLC Muscat duty free-
Muscat
05.2008 - 12.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
Education
BBA - business Management
Cardiff Metropolitan University
Uk 10.2018 - 12.2021
Skills
Attention to detail
undefinedAccomplishments
Setting up the Bangapakok Intl rehabilitation centre with the help of the directors, getting the
licenses approval , setting up different departments, getting visas for the physiotherapist expert
staff to start up the business (2014)
Certification
ACT seminar on Academic integrity
Timeline
Medical Administrative Coordinator
Muscat Premier Medical Centre
05.2021 - Current
ACT seminar on Academic integrity
03-2020
Business plan competition
12-2019
Sales and Marketing Specialist
Infinity Management Group
11.2019 - 04.2020
Business Idea
01-2019
BBA - business Management
Cardiff Metropolitan University
10.2018 - 12.2021
IELTS
10-2018
HRCP
05-2017
HR Administrator
Bangpakok International rehabilitation centre,
05.2014 - 10.2018
Customer Service Associate
Azadea
02.2013 - 01.2014
ICDL
12-2012
Customer Service – Customer care
Star care Hospital
01.2011 - 12.2013
Sales Associate
Oman sales and service LLC Muscat duty free-
05.2008 - 12.2010
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