Hi, I’m
HARIKARTHICK VAIRAVAN
Restaurant Manager
Muscat,Muscat
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with almost decade of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
10
years of professional experience
1
Certification
Work History
Shangri-La's Barr Al Jissah Resort & Spa
RESTAURANT MANAGER - POOL & BEACH BAR
01.2023 - 12.2023
Job overview
- Leading and overseeing multiple Pool, beach bars and other venues operation
- Delegate tasks to (20 - 25) members of the P&B team and provide guidance on all aspects of the operation
- Supervise and train team to ensure quality and consistency of the service followed
- Oversee the outlet budgeting and reviewing monthly basis to reduce the loss and increase the profit in the outlets
- Utilize interpersonal and communication skills to lead and encourage the team to achieve the business results
- Handling Guest satisfaction and customer service
- Working closely with hygiene manager to keep the guest safe and achieve best results in HACCP & SFS
- Responsible of payroll, buddy management, training and development, inventory, strategic planning, budgeting and forecast.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Shangri-La's Barr Al Jissah Resort & Spa
ASSISTANT RESTAURANT MANAGER - POOL & BEACH BAR
01.2022 - 12.2022
Job overview
- Managed multiple venue as outlet head.
- Improved customer satisfaction by maintaining a high level of service and addressing guest concerns promptly.
- Driving outlet sales with effective promotional strategies and upselling tactics.
- Managed staff scheduling to ensure adequate coverage during peak business hours, resulting in reduced wait times for customers.
- Enhanced team performance by providing regular coaching, feedback, and training opportunities.
- Collaborated with the ADOFB to develop and implement new policies and procedures for improved operational efficiency.
- Ensured compliance with company standards, health regulations, and safety protocols within the outlet at all times.
- Contributed to increased revenue through diligent cost control measures and efficient resource allocation.
Shangri-La's Barr Al Jissah Resort & Spa
F&B SUPERVISOR
09.2018 - 12.2021
Job overview
- Acting ARM for cafe & pool and beach bar operation
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
Shangri-la
F&B ASSOCIATE
06.2016 - 08.2018
Job overview
- Enhanced guest satisfaction by providing exceptional service and maintaining a clean dining environment.
- Increased overall efficiency by assisting in the preparation and presentation of food items.
- Collaborated with team members to ensure smooth operations during peak service hours.
Sofitel
F&B AMBASSADOR
12.2015 - 06.2016
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Westin
F&B ASSOCIATE
05.2014 - 12.2015
Job overview
- Boosted sales through upselling techniques and knowledgeable recommendations of drink specials and promotions.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Demonstrated expert knowledge of various cocktails, spirits, beers, and wines for informed customer suggestions.
Education
Bihm Institute, Sivakasi, TN, IN
Bachelor of Science from Hospitality Administration And Management
04.2014
Skills
- Recruitment
- Menu Development
- Customer Engagement
- Operations Management
- Inventory Control and Record Keeping
- Customer-Oriented
- Point of Sale (POS) System Operation
- Wine Knowledge
- Decision Making
- Problem Solving
Languages
Tamil
English
Hindi
Malayalam
Certification
HACCP
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RESTAURANT MANAGER - POOL & BEACH BAR
Shangri-La's Barr Al Jissah Resort & Spa
01.2023 - 12.2023
ASSISTANT RESTAURANT MANAGER - POOL & BEACH BAR
Shangri-La's Barr Al Jissah Resort & Spa
01.2022 - 12.2022
F&B SUPERVISOR
Shangri-La's Barr Al Jissah Resort & Spa
09.2018 - 12.2021
F&B ASSOCIATE
Shangri-la
06.2016 - 08.2018
F&B AMBASSADOR
Sofitel
12.2015 - 06.2016
F&B ASSOCIATE
Westin
05.2014 - 12.2015
Bihm Institute
Bachelor of Science from Hospitality Administration And Management
HACCP
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