Happiness Phiri
GM Assistant / Sales Coordinator
Muscat
Summary
Detail-oriented and customer-focused professional with over 6 years of experience in Administration, Executive Support, and Sales Coordination. Seeking to leverage exceptional communication, organizational, and data management skills in a dynamic administrative or remote support environment. Proven ability to manage complex schedules, handle contracting details, coordinate inter-departmental operations, and enhance office efficiency. Dedicated to providing excellent customer service, utilizing Microsoft Excel, and contributing to a positive and welcoming atmosphere.
Overview
9
9
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Sales Coordinator
Mysk Al Mouj Hotel
Muscat
10.2025 - Current
- Supporting the Sales Department in administrative tasks, focused on efficient data management and record-keeping for client accounts. Assisted with the preparation and tracking of sales contracting documents, ensuring accuracy and timely follow-up. Coordinated internal communication between the sales team, finance, and other departments to streamline booking and event logistics.
- Coordinating sales activities and client communications, enhancing customer relationships and ensuring timely follow-up on inquiries.
- Streamline booking processes by implementing a new management system, improving operational efficiency and customer satisfaction.
- Analyzing market trends and provided actionable insights to the sales team, resulting in improved targeting and service offerings.
- Developing training materials for new team members, fostering a collaborative environment and enhancing overall team performance.
- Maintaining detailed records of sales activities and client interactions, supporting data-driven strategies for future sales initiatives.
- Working closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supporting sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Serving as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Collaborating with marketing team to develop targeted promotional materials and campaigns.
- Coordinating product demonstrations to showcase key features for sales prospects.
GM Assistant (Executive Office Management)
Mysk Al Mouj Hotel
Muscat, Mct
06.2024 - Current
- Responsible for collating, preparing, and providing information to the General Manager (GM) as requested. Managed invoices and expenses, prepared letters and memos, monitored guest relations on social channels, and arranged meetings with accurate minutes.
- Streamlined executive office operations by implementing efficient scheduling and communication processes, enhancing overall team productivity.
- Led the organization of high-profile meetings and events, ensuring seamless logistics and positive stakeholder experiences.
- Developed comprehensive reports and presentations for senior management, facilitating informed decision-making and strategic planning.
- Coordinated cross-departmental collaboration initiatives, fostering teamwork and improving project outcomes within the organization.
- Managed confidential correspondence and documentation, maintaining privacy and enhancing the integrity of executive communications.
- Executed travel arrangements and itineraries for executive leadership, optimizing resource allocation and reducing operational costs.
- Oversaw office supply inventory and procurement processes, ensuring availability of essential resources while adhering to budget constraints.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Administration Officer (Logistics & Data Management)
Mirah Suppliers
02.2023 - 01.2024
- Received and processed customer orders, coordinated logistics and deliveries, managed invoices and purchase orders, and maintained accurate customer and financial records.
Front Office Desk Officer & Receptionist (Client-Facing Administration)
Malawi Institute of Journalism & Ufulu Gardens
01.2017 - 04.2020
- Handled calls, visitor reception, appointment scheduling, and administrative duties. Maintained front-office security and managed incoming/outgoing correspondence.
Education
Diploma - Project Management
Centre for Research Training
Blantyre, MW06.2024
Advanced Diploma - Hospitality and Tourism Management
Malawi Institute of Tourism
12.2014
Skills
Microsoft Excel, Data Entry, Scheduling, Time Management, Organization, Data Management, Contracting, Social Media Monitoring
Communication Skills, Customer Service, Professionalism, Teamwork, Conflict Resolution
Multitasking, Attention to Detail, Problem-Solving, Adaptability
Client communication
Sales coordination
Data management
Market analysis
Event logistics
Financial reporting
Training material development
Invoice management
Budget management
Resource allocation
Project management
CRM software
Process improvement
Scheduling efficiency
Microsoft Office Suite
Customer relationship management
Team performance enhancement
Customer communication
Confidential document handling
Certification
Effective Communication Essentials
Timeline
Sales Coordinator
Mysk Al Mouj Hotel
10.2025 - Current
GM Assistant (Executive Office Management)
Mysk Al Mouj Hotel
06.2024 - Current
Administration Officer (Logistics & Data Management)
Mirah Suppliers
02.2023 - 01.2024
Front Office Desk Officer & Receptionist (Client-Facing Administration)
Malawi Institute of Journalism & Ufulu Gardens
01.2017 - 04.2020
Advanced Diploma - Hospitality and Tourism Management
Malawi Institute of Tourism
Diploma - Project Management
Centre for Research Training