Summary
Overview
Work History
Education
Skills
Part Time Work Experience
Certification
Timeline
Generic

Hani Al Kalbani

Summary

Organized and dependable Account Manager successful at managing multiple priorities with a positive attitude, retaining key accounts, skilled in building customer relationships and understanding their needs. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

Blue Coppers
08.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly based on accurate price quotes and customer-centric terms.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Maintain precise and up-to-date, client records, interactions, and activities within the companies CRM system.
  • Prepare an delivery comprehensive reports on account performance, sales ,metrics, and market trends.

Corporate Business Development

NAFFCO FZCO
06.2022 - 08.2023
  • Increased company revenue by identifying and pursuing new business opportunities in target markets.
  • Delivered exceptional customer service that fostered long-term relationships and repeat business.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Commercial Promoter - Sales Representative

NAFFCO FZCO
11.2021 - 04.2022
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Used customer insights to develop and native sales strategies to increase sales.
  • Developed and implemented marketing plans to increase awareness and drive sales.
  • Recorded accurate and efficient records, and customer database.

Customer Service Executive

Starcare Hospital
06.2018 - 10.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • described service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid loss, revenue, and canceled policies.
  • Develop working relationships with internal and external customers, well assisting with account management duties.
  • Corresponded with delinquent customers to collect payments and make billing arrangements.

Education

Bachelor of Arts - Mass Communications - PR And Advertising

Sultan Qaboos University
Muscat
07.2020

Skills

  • Vendor Relations
  • Sales Analysis
  • Contract Negotiation
  • Account and business development
  • Microsoft Office
  • Advertising
  • Client Relationship Management
  • Project Management
  • Account Management
  • Customer Service
  • Event Planning
  • Business development and planning
  • Teamwork and Collaboration
  • Expense Control
  • Sales Reporting
  • Excellent communication
  • CRM Software
  • Product and service sales

Part Time Work Experience

Sales Specialist

Wasla Labs Company - Jun2023-Aug2023

  • maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Identified appropriate, marketing channels, and target customers for campaigns.
  • Teamed with advertising agencies and outside consultants to develop strategic marketing p
  • Met with vendors to assess products, inquire about services, and negotiate pricing.


Marketing and Project Manager

Brandoo Company - Sep2022-Mar2023

  • Continually maintained and improved companies reputation and positive image and market served.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Led team of marketing professionals offering, mentoring, and coaching to build knowledge and skills.
  • Devised content strategy to effectively engage target audiences.
  • Created and managed social media campaigns to increase brand engagements.


Marketing Specialist

City advertising company - Jun2022-Feb2023

  • Planned marketing initiatives, and leveraged referral networks to promote business development.
  • Maximized advertising efforts by developing contents for media relations, corporate communications, and social media posts.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Teamed with advertising agencies and consultants to develop strategic marketing plans.
  • Met with vendors to assess products, inquire about services, and negotiate pricing.


Event Organizer

Oman Vision 2040 - Dec-2019

  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Managed administrative logistics of events, planning event booking, and event promotions.


Event Organizer

Oman Arab Bank - Jan-2018

  • Participated in strategy development and planning to grow organizing programs and advanced campaigns.
  • Coordinated schedules and timelines for events.
  • Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
  • Managed event logistics and operations.

Certification

  • Media department training at the National Center for Statistics and Information.
  • Social responsibility department training at Oman Arab Bank.


Timeline

Account Manager

Blue Coppers
08.2023 - Current

Corporate Business Development

NAFFCO FZCO
06.2022 - 08.2023

Commercial Promoter - Sales Representative

NAFFCO FZCO
11.2021 - 04.2022

Customer Service Executive

Starcare Hospital
06.2018 - 10.2021

Bachelor of Arts - Mass Communications - PR And Advertising

Sultan Qaboos University
Hani Al Kalbani