Hamza Farhi

Managed team member schedules and work assignments. Monitored security and maintained operational protocols. Brief the team members before opening of each flight by reminding them about the necessary procedures and rules. Instructed passengers on safety and emergency procedures and answered all passenger inquiries. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Manage any discrepancies faced during the flight. Showing empathy to all passengers and providing good costumer services by avoiding any kind of discrimination. Always asking the security questions SAFETY FIRST.

Managed on-site evaluations, internal audits and customer surveys. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Provided primary customer support to internal and external customers. Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Exceeded goals through effective task prioritization and great work ethic. Demonstrated respect, friendliness and willingness to help wherever needed.

Transmitted flight plans and arrival reports to flight deck and control centers. Maintained a good communication between the flight deck and the ground staff. Transmitted final flight documents [ Loadsheet, flight plan , ECARS, load plan ] to the flight deck

Greeted passengers, assisted with carryon baggage stowage, and delivered onboard announcements. Meet and Assist VIP passengers from arrival and departure area Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Managed on-site evaluations, internal audits and customer surveys. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.