Hamood Al Shukaili

• Managed daily operations of an Arabic fine dining restaurant, café, and bar to ensure smooth workflow and high service standards.
• Supervised, trained, and motivated staff across all outlets to deliver exceptional guest experiences.
• Developed and implemented service procedures, menu promotions, and operational standards.
• Oversaw guest relations, handling feedback, complaints, and special requests professionally.
• Coordinated with kitchen, bar, and stewarding teams to ensure timely and accurate service.
• Managed inventory, cost control, and procurement to optimize profitability.
• Ensured compliance with hygiene, food safety, and luxury hospitality standards.
• Monitored staff performance, scheduling, and training programs to maintain efficiency.
• Supported management in strategic planning, reporting, and enhancing overall restaurant performance.
• Experienced Restaurant Manager with expertise in Arabic fine dining, café, and bar operations. Skilled in team leadership, guest relations, and maintaining high standards of luxury service.

• Assisted the Restaurant Manager in overseeing daily IRD and banquet operations.
• Supervised service teams to ensure smooth, efficient, and high-quality service delivery.
• Coordinated closely with kitchen, banquet, stewarding, and front office teams.
• Managed IRD order flow, ensuring timely preparation, delivery, and presentation.
• Oversaw banquet events including weddings, conferences, and corporate functions.
• Conducted staff briefings, training, and performance monitoring.
• Handled guest feedback, complaints, and service recovery professionally.
• Ensured compliance with hotel SOPs, hygiene, food safety, and service standards.
• Assisted in staff scheduling, inventory control, and cost management.
• Supported management with reports, guest satisfaction scores, and operational planning.
• Detail-oriented Assistant Restaurant Manager with strong experience in In-Room Dining and Banquet operations, skilled in team leadership, guest relations, and maintaining luxury service standards.

• Supervised daily operations of events, catering functions, and in-room dining services.
• Coordinated with banquet, kitchen, service, and stewarding teams to ensure seamless execution.
• Managed event setups, service flow, and breakdown in line with hotel standards.
• Oversaw IRD operations, ensuring timely order delivery and exceptional guest service.
• Supervised and scheduled staff, assigning duties and monitoring performance.
• Conducted pre-event briefings and IRD service briefings to ensure clarity and efficiency.
• Handled guest requests, complaints, and service recovery professionally.
• Ensured compliance with hygiene, safety, and quality standards at all times.
• Assisted management with inventory control, cost awareness, and resource management.
• Maintained high service standards for VIP guests, corporate events, and special occasions.
• Results-driven Events, Catering & IRD Supervisor with strong leadership and coordination skills, experienced in managing high-volume events and luxury in-room dining operations.

• Supervised service teams across all-day dining restaurants, café outlets, and banquet events.
• Ensured smooth daily operations and high service standards in all assigned areas.
• Welcomed guests, managed table assignments, and handled special requests professionally.
• Took responsibility for service flow, order accuracy, and timely food & beverage delivery.
• Trained and guided waiters and new staff on SOPs, service etiquette, and menu knowledge.
• Handled guest feedback and resolved service issues effectively.
• Ensured cleanliness, proper setup, and compliance with hygiene and safety standards.
• Supported management during peak hours, events, and large-scale functions.
• Experienced Captain Waiter with strong leadership skills and hands-on experience in all-day dining, café, and banquet operations, delivering consistent service excellence in high-volume and luxury environments.

• Delivered high-quality food and beverage service during banquets, weddings, conferences, and VIP events
• Assisted with banquet setup, including table arrangements, linens, crockery, and décor according to event standards
• Provided attentive, courteous, and professional service to guests in line with 5-star service standards
• Served plated meals, buffets, and beverages efficiently and accurately
• Coordinated closely with banquet supervisors and kitchen teams to ensure smooth event flow
• Maintained cleanliness and organization of banquet halls and service areas
• Followed strict hygiene, safety, and hotel SOPs at all times
• Responded promptly to guest requests and ensured guest satisfaction throughout events
• Professional banquet waiter with experience in 5-star hotel environments, skilled in luxury service standards, event setup, and delivering exceptional guest experiences.

• Greet customers warmly and assist them with seating, take food and beverage orders accurately and deliver them promptly, provide friendly, attentive service to ensure a positive dining experience, maintain cleanliness of tables, dining area, and service stations, communicate clearly with kitchen staff to ensure correct orders, handle customer requests and concerns politely and professionally, follow food safety, hygiene, and restaurant service standards
• Support team members during busy hours.

• Welcomed guests and ensured a high level of hospitality in line with Arabic dining traditions.
• Assisted guests with menu recommendations, including traditional Arabic dishes and beverages.
• Took responsibility for assigned sections, ensuring excellent service flow.
• Supervised and guided waiters to ensure smooth service operations.
• Coordinated closely with kitchen staff to ensure accurate and timely order delivery.
• Handled guest feedback, special requests, and service recovery professionally.
• Trained new staff on service standards, menu knowledge, and etiquette.
• Ensured cleanliness, table setup, and compliance with hygiene standards.
• Supported management in daily operations and shift supervision.
• Experienced Captain Waiter with strong leadership and knowledge of Arabic cuisine, skilled in team supervision, guest relations, and delivering high-quality dining experiences.

• Supported pre-opening activities by setting up restaurant, arranging tables, and preparing service stations to ensure readiness for opening.
• Contributed to service training and menu knowledge sessions, enhancing team understanding of SOPs and improving overall service quality.
• Ensured dining area cleanliness and readiness before opening operations.
• Provided attentive and professional service to guests during all-day dining hours.
• Took accurate food and beverage orders and ensured timely delivery.
• Maintained high standards of hygiene, food safety, and service quality.
• Collaborated with kitchen and service teams to facilitate seamless operations and enhance guest experience.
• Supported opening team to establish service standards and guest experience.

• Greeted and served customers, enhancing their dining experience with friendly and professional service.
• Take orders accurately and ensure timely food and beverage delivery.
• Maintained cleanliness of dining area and workstations, contributing to a welcoming atmosphere.
• Assisted with food preparation, packing, and service.
• Follow company policies, food safety, and hygiene standards.
• Supported team members by coordinating tasks, ensuring efficient daily operations.
• Handle customer requests and resolve basic issues politely.
• Work efficiently in a fast-paced environment.

Diploma School complete 12 grades.

Completed professional training in Food and Beverage Service, developing practical and theoretical knowledge of hospitality operations. The program covered restaurant, hotel, café, bar, banquet, and in-room dining services, with a focus on professional serving techniques, guest relations, food safety and hygiene, menu knowledge, beverage service, teamwork, and delivering high-quality customer service in fast-paced hospitality environments.