HAMED ALSHAMSI

Experienced “Banking operations clerk” with 2 years of providing exceptional service and handling financial transactions. Proficient in innovative strategies to improve service quality ,streamline process and increasing customer satisfaction .Skilled in identifying customer needs and providing tailored solutions .skilled in opening and servicing various accounts. Proficient in problem-solving, conflict resolution, and fostering strong customer relationships . Committed to driving success through exceptional customer service and continuous improvement. Experienced “Compliance – AML officer ” in onsite branch inspections, possesses multiple monitoring practices, client on boarding, section screening, financial transactions query, remittance monitoring, record-keeping ,ROP query ,risk assessment ,AML queries from regulatory authorities ,STR ,SAR and risk assessment .

• 1- Sales& customer service Under Supervision Of Luminous Power Institute with 25 hours
• 2- Customer Service (products and services of the bank) from hospitality institute with 25 hours

• Employer: International Sohar bank from 07-Nov2021 to 02 Dec2021
• Department: Customer services department
• Experience:
• - making good relationship with customers and addressing their enquiries ,adaptable to resolve their issues and handling with care , handling financial transactions of customers including (opening saving and mutual fund account , issuing debt and credit accounts , deposits , money transfer and ATM processes) , evaluating customers’ needs and individualized recommendations by providing information about the different services and products that bank offers and helping them in making important financial decisions .
• -Experienced in identifying customers’ requirements and needs, delivering banking services and goods with a higher quality and achieving a highest degree of satisfactions among customers. Identifying illegal customers, fraud and suspicious financial transactions, understanding KYC, AML, CTF standards, laws &legislations.
• Employer: Ministry of Housing and urban planning from 19 Sep 2021 to 30 Sep2021
• Department: administrative and financial affairs department
• -Recording and reporting cash flows of transactions, handling such (payable, receivable and payroll ) , collecting all expenses and revenues of daily transactions, recording financial accounting information , preparing financial statements and analyzing financial information , gathering and monitoring financial data ,forecasting costs and revenues ,managing tax payments , conducting internal audits , ensuring compliance with accounting regulations and supporting financial decisions . preparing daily financial reports and reviewing tax returns
• Employer: General directorate of regional municipalities and water resources from 15Aug2021 to 15Sep2021
• Department: Investments-accounts and treasury department
• -Reviewing financial and investments items and decisions and investments contracts. skilled in developing and providing suitable plans and strategies for the mechanism of governmental auctions and tenders.
• -Experienced in cash and assets management , making proper financial decisions in identifying and estimating risks of(financing ,Liquidity , inflations and operating ) that arise in results of change in financial circumstances , handling all financial matters including (repaying debts , Monitoring cash inflows and outflows , general of external and internal funds , oversight of pension investment funds , providing statement of income and capital budgeting , recovering insurances and collecting revenues , expenses and costs of daily transactions )