Hamad Al Meqbaali
Network & Communication Engineer
Abu Dhabi - United Arab Emirates
Summary
More than 18 years solid experience in the field of process improvement , test engineering , repair , automation , electronic ,
lead and coaching the installation team for installation & repair of broadband and data services.
Has done various tasks and positions including:
- Workshop Engineer .
- Installation & Repair Team Leader .
- Senior Technician – Data Services .
- Outside Network Technician .
- Payphone Technician .
Overview
19
19
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
1
1
Language
Work History
Workshop Engineer
Yahsat
Abu Dhabi, AZ
03.2018 - Current
- Manage and organize utilization of AHSAT O&M Level 3 Clean Workshop.
- Organize , Perform Supervise below activities :
- Triage of faulty HW & New-Goods- In functional inspection.
- Local repair ( on best effort base ) for Ka & L band satellite system and enterprise router and switch.
- Return-Form-Repair functional verification.
- Documentation of performed work according given procedures and requirements.
- Review and update relevant procedures and initiative regularly high impact workshop improvement.
- Provide Practical Training to O&M team and customer in workshop skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Performed preventative maintenance to keep tools and equipment functional
- Prepared action plans for problematic processes and assets
- Wrote, reviewed and edited technical document in accordance with template requirements
- Captured technical schematics for use in project planning and execution
- Provided input to team lead regarding areas for process and procedural improvement
Team Leader, Network Installation & Repair
Omantel
01.2010 - 01.2018
- Led team of 25 members while providing exceptional customer service.
- Coaching Installation and repair team and distributing responsibilities among team.
- Supervise activities for Installation, Shifting and Repair of broadband services.
- Supervise Installation and Repair outside Network (copper & fiber optic).
- Supervise Installation, shifting and Repair Data services such as MPLS, GPON Technology, ISDN PRI & Leased line.
- Prepare all reports related to Installation & Repair.
- Ensure availability of required equipment and spare part.
- Supervise preventive maintenance.
- Handle relationship with procurement and General services for fleet & warehousing.
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Implemented new working processes to deliver multiple improvements
- Facilitated training for associates through daily coaching and regular performance appraisals
- Assisted with new hire processing and existing training programs
- Coordinated weekly meetings for internal and external groups
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Confirmed confidential budget reports remained up-to-date for manager
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Supported office business development and customer service
- Initiated timely response to emails, voicemails and written correspondence
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Cross-trained and provided backup support for organizational leadership
Senior Technician – Data Services
Omantel
01.2006 - 12.2009
- Installing and maintaining all type of data services such as (ADSL , GPON technology , MPLS , leased line and ISDN).
- Conduct acceptance test for new equipment card which is providing date services such as ( HDSL , DXX , MSAN , MDUs , FDH and business ONT).
- Conduct preventive maintenance for data services as monthly basis.
- Prepare all reports related to installation, shifting and repair of date services.
- Collaborated with team members to achieve target results
- Prepared variety of different written communications, reports and documents
- Delivered services to customer locations within specific timeframes
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed team communications and information for meetings
- Received and processed stock into inventory management system
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in team-building activities to enhance working relationships
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours across night, weekend and holiday shifts
Outside Network Technician
Omantel
07.2003 - 12.2005
- Maintaining of external network including underground primary / secondary cables & overhead lines .
- Testing and rectification of all outside cable network using fault cable locator .
- Conduct daily survey and monitor new construction in order to protect network .
- Conduct preventive maintenance for outside cable network as monthly basis .
- Used coordination and planning skills to achieve results according to schedule
- Increased customer satisfaction by resolving issues
- Received and processed stock into inventory management system
- Delivered services to customer locations within specific timeframes
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Exceeded goals through effective task prioritization and great work ethic
- Collaborated with team members to achieve target results
- Participated in team-building activities to enhance working relationships
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked flexible hours across night, weekend and holiday shifts
- Prepared variety of different written communications, reports and documents
- Carried out day-to-day duties accurately and efficiently
Education
Bachelor of Science - Network & Communication Engineering
Al AIN UNIVERSITY
Abu Dhabi, AZ 01.2021 - Current
High School Diploma -
Electronic & Communication Engineering , Higher Diploma
09.1999 - 07.2002
Skills
Competent in working with hardware, firmware and software for IT and communication equipment
Very GoodKnowledge of Network (Fiber optic/copper) operation and repair
Very GoodLeadership & Management skills such as (Communicate Effectively, Demonstrate initiative and Decision Making)
Interpersonal skills such as (Team working, Customer Focus, Results Orientation,Analytical and problem solving skills)
Written and oral communication skill
Certification
Honoring for contributing to achieve the objectives of the Installation and Repair Department
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Network & Communication Engineering
Al AIN UNIVERSITY
01.2021 - Current
Workshop Engineer
Yahsat
03.2018 - Current
Honoring for contributing to achieve the objectives of the Consumer Unit
12-2016
Honoring for contributing to achieve the objectives of the Customer Service Division
12-2015
Honoring for contributing to achieve the objectives of the Installation and Repair Department
12-2014
Team Leader, Network Installation & Repair
Omantel
01.2010 - 01.2018
Senior Technician – Data Services
Omantel
01.2006 - 12.2009
Outside Network Technician
Omantel
07.2003 - 12.2005
High School Diploma -
Electronic & Communication Engineering , Higher Diploma
09.1999 - 07.2002
References
Yahsat
Workshop Engineer
Phone no: +971505241608
E-mail: jquinones@Yahsat.ae