HAJAR IBRAHIMI
Cabin Crew
Muscat
Summary
Service-oriented professional with 5 years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations. Accomplished professional trained in safety procedures for the aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with a background providing outstanding customer service to travelers.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
1
1
Language
Work History
Cabin Crew
Oman Air
03.2019 - Current
- Customer service and hospitality training, specifically for Business and First-Class cabins. Delivering premium class service, tailored to passengers' needs and expectations. Achieved recognition in service excellence prior to the role as a Flight Attendant,
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Contributed to airline's reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Aircraft type license as per the IATA and local authority CAA B737/800/900/Max, A330/200/300, BOEING787‑8-9.
Cabin Crew
Qatar Airway
Doha
12.2021 - 08.2022
- This wet lease project agreement is between Oman Air, my current airline, and the host airline, Qatar Airways. Working as a Premium Galley Crew member for the A330 fleet, I provide tailored guest services in line with Qatar Airways' guidelines
Premium Class Lounge Agent
Gulf Air
02.2015 - 01.2019
- Lounge Agent in Business and First Class, providing top-tier assistance and clear communication about available services, amenities, and flight details.
- Responsible for offering Meet and Assist Services to VIPs, Royal Family members, and Unaccompanied Minors (UMs) throughout the airport.
- Proficient in using Sabre systems for managing passenger information and processing upgrades for frequent flyers.
- Managed the greeting and assistance of 450 passengers per day, maintaining a positive attitude and prioritizing customer satisfaction.
- Delivered exceptional customer service by engaging with passengers through active listening and effective interpersonal skills.
Education
International Bachelor Of Law -
Faculty of Law Economics And Social, Rabat Akdal
Morocco 01.2007 - 01.2008
High School Diploma -
Abde El Kareem Elkhatabi
Morocco 10.2006 - 01.2007
Skills
- Safety awareness
- Company policy adherence
- Shift assignment accountability
- Good ability to adapt to multicultural environment
- Flexible, able to work under pressure, including a strong work ethic
Certification
Safety Emergency procedure, Oman Air
Timeline
Premium Class Training Course,Oman Air
01-2023
Cabin Crew
Qatar Airway
12.2021 - 08.2022
Cabin Crew
Oman Air
03.2019 - Current
Safety Emergency procedure, Oman Air
03-2019
HFT Passenger Handling Staff,Gulf Air
01-2016
Premium Class Lounge Agent
Gulf Air
02.2015 - 01.2019
International Bachelor Of Law -
Faculty of Law Economics And Social, Rabat Akdal
01.2007 - 01.2008
High School Diploma -
Abde El Kareem Elkhatabi
10.2006 - 01.2007
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