Haitham AL Mahrouqi

• Support Omani SMEs through funding facilitation, advisory services, and capacity-building initiatives.
• Conduct business assessments using the Business Performance Monitoring Tool (BPMT) to identify growth opportunities and challenges.
• Develop tailored action plans for SMEs and monitor implementation progress.
• Lead coordination with ecosystem partners, training providers, and corporates on SME development programs.
• Contribute to the design and execution of strategic projects such as Khazzan and corporate social investment programs.
• Participate in program planning, reporting, and performance tracking aligned with national development goals (Oman Vision 2040).
• Support event planning and ecosystem engagement through networking events like Sharakah Connect and Jalsat Sharakah.

HR Department:

• Collaborated with State Government authorities to facilitate business-related matters, such as Police, Labor, Vat, and Finance.

• Crafted job descriptions and advertisements, and conducted candidate screening and interviews.

• Oversaw payroll management.

• Provided employees with comprehensive information about company policies, job duties, wages, and benefits.

• Delivered HR metrics and decision support to the management team.

• Managed personnel, training, and labor relations activities.

• Resolved staffing-related issues and maintained employee-management relations.

• Prepared annual HR & Admin budgets.

External Affairs:

• Created and executed a government relations and policy framework for business success.

• Cultivated brand awareness by engaging with decision-makers and opinion leaders at Central/State Ministries and parliamentary levels.

• Represented the company at special occasions and events.

Accounting:

• Monitored and reconciled transactions for accurate revenue and cost recording.

• Recorded customer receipt entries for online transactions.

• Conducted bookkeeping activities.

• Played a key role in month-end close, including balance sheet, account analysis, and schedule preparation.

• Managed ongoing accounting operations, collaborating with various cross-functional teams.

• Assisted in financial, banking, and sales & use audits.

• Provided business advice based on in-depth financial analysis and reporting for business growth.

Logistics:

• Ensured efficient order fulfillment and quality control.

• Managed inventory accurately by location, unit count, size, barcode, and product type.

• Processed returns, conducting quality inspections and repackaging when necessary.

• Handled material handling activities. Customer Care: • Responsively engaged with customers on social media and fresh chat daily.

• Addressed inquiries from new sellers.

Café Square Handling and Management:

• Recruited, trained, and supervised café staff.

• Prepared work schedules and managed budget.

• Received and verified café supplies.

• Conducted inventory management and replenished stock.

• Resolved customer complaints and suggested menu items.

• Developed strategies to retain and attract customers.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Lead F&B team by attracting, recruiting, training and appraising talented personnel.

• Report and escalate to management as needed.

• Establish and maintain relationships with third parties/vendors.

• Create and maintain comprehensive project documentation.

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.

• Implement any necessary changes throughout the process.

• Securing growth opportunities and initiating new projects.

• Designing and signing off on contracts.

• Preparing invoices.

• Follow up with pending payments: - Contacting clients (Accounts, Project managers, Site accounts) regarding pending payments.

• Receiving and depositing payments and LC documents.

• Provides financial information to management by researching and analyzing accounting data, preparing reports.

• Collaborated with other departments to resolve billing and invoicing issues.

• Monitored and reviewed employee payroll data, ensuring accuracy and compliance with local laws.

• Resolved employee payroll queries, providing accurate and timely responses to inquiries.

• Handled customer inquiries and complaints, resulting an increase in customer satisfaction.

• Assisted customers with reservations, ticketing, and boarding,

• Trained and mentored new customer service agents in airline procedures and customer service best practices.

• Provided timely and accurate information to customers regarding flight schedules, fares, and promotions.

• Monitored and updated customer records to ensure accuracy and compliance with airline regulations.

• Collaborated with other departments to ensure customer issues are resolved in a timely manner.

• Taking care of people with special needs, and unaccompanied children.