Hagar Elsayed
Tavsanli,13
Summary
Accommodates hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Overview
1
1
year of professional experience
Work History
Intern
Barceló Mussanah Resort
07.2024 - 08.2024
- Welcome guests in a warm and friendly manner.
- Ascertains their lodging, purchasing needs.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our resort or hotel operations.
- Registers guests and manages the rooming chart.
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Monitors lobby and check-in activity to determine room flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provides pre-arrival support for guests arriving on packages.
- Facilitates correspondence with guests.
- Acts as the site liaison for the services and sales center.
- Works collaboratively with any resort associates and resources.
Volunteer
Hemma for Physical Therapy and Speech Therapy
07.2023 - 09.2023
- checking patients in and out of the office, scheduling appointments, assisting with billing and insurance, and maintaining accurate medical records.
- Answering phones, greeting patients with a welcoming demeanor, and answering questions about patient care or treatment when possible.
- Protecting patient confidentiality
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Education
Associate of Applied Science - Recreation Management
Kutahya Dumlupinar University
Tavşanlı, Turkey_ 06.2025
No Degree - TÖMER ' Türkçe DiL Sertifika'
Kütahya Dumlupınar Üniversitesi
Kütahya, Turkey _08.2022
Skills
- Written and verbal communication skills
- Customer service
- Multitasking and prioritizing
- Dependability
- Familiarity with Microsoft Office
- Problem-solving
- Ability to work under pressure
- Attention to detail
- Adaptability
- Professional phone etiquette
Contactperson
Elsayed Tolba
-Writing - Photography -Marketing
- Writing helps refine your ability to convey complex ideas clearly and effectively, Writing as a hobby encourages creative thinking.
- Photography is my hobby, and I'm still constantly learning. Taking photos is a great way to express my creativity and capture the special moments or events in my life. I can just take photos of whatever inspires me, and I do not need to worry about how others perceive them.
- Marketing field has interested me since a young age and I wanted to pursue a career that allowed me to be creative and innovative.
Languages
Arabic
Native language
Turkish
Proficient
C2
English
Upper intermediate
B2
German
Elementary
A2
Timeline
Intern
Barceló Mussanah Resort
07.2024 - 08.2024
Volunteer
Hemma for Physical Therapy and Speech Therapy
07.2023 - 09.2023
Associate of Applied Science - Recreation Management
Kutahya Dumlupinar University
No Degree - TÖMER ' Türkçe DiL Sertifika'
Kütahya Dumlupınar Üniversitesi
Similar Profiles
SHASHIKA WICKRAMASINGHESHASHIKA WICKRAMASINGHE
Front Office Manager at Barcelo Mussanah ResortFront Office Manager at Barcelo Mussanah Resort
Adrian Mercin LorenzoAdrian Mercin Lorenzo
Room Attendant at Hotel BarcelóRoom Attendant at Hotel Barceló
Maruxinia Jessica Beatrix MaduroMaruxinia Jessica Beatrix Maduro
Channel Sales Manager at Barceló ArubaChannel Sales Manager at Barceló Aruba