Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
GORRET NANSASI

GORRET NANSASI

DOHA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

In Room Dining Captain

ANDAZ DOHA CONCEPT OF HYATT QATAR
11.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Room Service Order Taker

ANDAZ DOHA CONCEPT OF HYATT QATAR
02.2022 - 10.2023
  • Streamlined order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.
  • Contributed to successful hotel events by coordinating large-scale room service orders for various functions and gatherings.
  • Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
  • Collaborated closely with housekeeping staff to coordinate meal deliveries and ensure a seamless guest experience.
  • Kept track of inventory and supplies, notifying management when restocking was required to ensure seamless operation.
  • Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
  • Protected guests by following proper food handling procedures.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Garnished completed orders and arranged foods to please customers.
  • Restocked supplies to keep team efficient and ready for guests' orders.

WAITRESS

QAHMS AIRPORT QATAR
01.2021 - 01.2022
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

WAITRESS

SEALINE BEACH MURWAB RESORT QATAR
05.2019 - 12.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Bachelor of Arts - BACHELORS OF LIBRARY AND INFORMATION SCIENCE

MAKERERE UNIVERSITY
KAMPALA UGANDA.
11-2011

Skills

  • Guest engagement
  • Exceptional customer service
  • Team collaboration
  • Safe food handling
  • Performance improvement
  • Cleanliness standards
  • Cash handling
  • Order accuracy
  • High volume dining
  • Professional appearance
  • Dining area maintenance

Languages

English
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
Swahili
Advanced (C1)

Timeline

In Room Dining Captain

ANDAZ DOHA CONCEPT OF HYATT QATAR
11.2023 - Current

Room Service Order Taker

ANDAZ DOHA CONCEPT OF HYATT QATAR
02.2022 - 10.2023

WAITRESS

QAHMS AIRPORT QATAR
01.2021 - 01.2022

WAITRESS

SEALINE BEACH MURWAB RESORT QATAR
05.2019 - 12.2020

Bachelor of Arts - BACHELORS OF LIBRARY AND INFORMATION SCIENCE

MAKERERE UNIVERSITY

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