GLADYS MBATHA

• Provide personalized consultations and hair services that were attentive to client’s individual hair and scalp needs
• Offered professional blow dry, protein treatment,Botox treatment, hair straight relaxing treatment ,hair mask treatment for natural hair and over processed hair, scalp treatments,Organic hair treatments
• Trimmed ,cuts and shaved based on clients preference using different techniques to gain clients trust
• Hot oil head massage
• Shampooed, conditioned, and rinsed clients hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Boosted salon revenue by upselling hair care products and services based on individual client needs.
• Maintained high number of return customers through precise cutting, styling of clients' hair.
• Developed creative techniques to provide clients with latest hairstyles.
• Maintained regular client list and successfully handled walk-in customers.
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• Developed loyal following of clients by providing high-quality services.
• Suggested treatments and styles to suit customer appearance and fashion choices.

• Welcome clients and making them feel relaxed and comfortable with Cold drinks, coffee or tea
• Listened to the clients needs to determine their preferences of services they require like their Hair style option, Hair styles etc
• Gave clients important information like special offers, new product introduced in the salon
• Checked on products expiry dates to ensure we use the correct products for the safety of the clients as well for our colleagues
• Managed all hair services:Hair shampoo and Blow dry, Hair Mask and different kind of treatment like Botox/Protein/ hair relaxing treatments, Hair curls by using professional tongs ,up do , braiding, Hair extension &
• Weaving (micro ring, tape, and clips extensions)
• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
• Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
• Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
• Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.

Commercial and residential:

• Performed all the duties assigned by the company; Swept, vacuumed and mopped all floor surfaces accordingly
• Remove the trash and change bed sheets Dusted and wiped all lighting fixtures , shelves and windowsills Clean and disinfected all washroom fixtures, toilets and surfaces Used appropriate cleaning procedures and utilized effective cleaning product effectively Executed all rooms and public areas cleaning tasks according to established cleanliness standards of the company Assist the guests and make them enjoy their stay Ensure rooms safety systems were active.

HUNTERS Hair &Beauty salon Nairobi Kenya

2009-2012

Hairdresser assistant

• After completing my course of Hairdressing at Hunter’s Hair &Beauty College I was selected to join their team at Hunter’s salon and tasked with all hair services which includes: Hair shampoo and Blow dry, Hair Mask treatment, hair straightening relaxer , Hair curls by using professional hair tools ,braiding, Weaving ,silk press