Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
Work History
Managing Director /General Manager of Operations
NATIONAL SOLUTIONS FOR COMPUTER & SOFTWARE
Ruwi
2018.08 - Current
Sultanate of Oman
National Solutions for Computer & Software LLC (NSCS) is a newly formed total IT solutions establishment providing expertise in the field of IT Infrastructure, Intrusion and Security surveillance, Industrial labelling, Data Collection & Barcoding, Project Management (IT related) as well as Smart Home Solutions (retail / domestic)
(Founder / Partner)
Outlined the strategic direction of the business and put policies and processes into place to ensure efficient operations
Outlined the business's strategic direction and implemented policies and processes to ensure efficient operations
Resourcing suppliers for various projects when any subcontract is awarded to NSCS
Project based partnership with Sri Lankan IT companies (Software solutions)
By seeing new business possibilities and putting go-to-market plans into action, the company met its revenue and profit growth goals.
Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Documented processes and drafted SOPs to comply with regulations and company policies.
Lead IT Support Cum Procurement Specialist
Urbaser L.L.C
Al Khuwair
02.2021 - 02.2023
Sultanate of Oman
Urbaser is a world leader in environmental management, a global sustainability-oriented company, serving more than 50 million people in 30 countries through a huge network of more than 35,000 employees and over 160 subsidiary companies
Lead Information Technology Cum,
Managed the IT department's daily operations and made sure that IT services were delivered quickly and effectively
Efficient and effective procurement with regard for strategy, resource optimization, operations maximization, and KPIs to maximize value, develop and/or facilitate business- led sourcing strategies
As needed, take the lead and carry out complex sourcing activities using competitive evaluation (RFx, quotes, etc.)
Analyze the procurement situation and provide the senior leadership team with recommendations
Implemented Inventory control systems wherein reduced the annual shrinkage from 12% to and necessary reporting for financial controls and accountability
Developed and put into practice purchasing techniques that maximized spending, 15% cost reduction
Excellent knowledge in developing business specific contracts and agreements
Create and maintain connections with those outside your sector, including peers
To ensure prompt and affordable delivery of goods and services, evaluations and selection procedures of vendors were conducted
Follow up and check, implement security measures
In order to facilitate repairs for end users, hardware problems were investigated and service providers were contacted
Managed relationships with IT vendors and negotiated agreements for goods, services, and software
Supervising and managing Barka, Rustaq and Musannah stores with storekeepers and helpers
On-site IT technical support for 50-300 employees.
Gained extensive knowledge in data entry, analysis and reporting.
Exercised leadership capabilities by successfully motivating and inspiring others.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Senior Network & Infrastructure Specialist
Azadea Group & Co LLC
Al Khuwair
08.2007 - 07.2018
Sultanate of Oman
Azadea Group is one of the world’s fastest growing retail groups in Middle East, Europe and North
Africa
The Group carries strong franchise portfolio of over 45 diverse brands, featuring industries most identifiable names, including Zara, Massimo Dutti, Mango, and Virgin Megastore & Sunglass
Hut and Paul Cafe
Responsible for Managing and Administrating the IT Infrastructure for the Back Office and shops located (14 shops) in three different geographical locations
Successfully handled the IT requirements and implementation for the shop opening in Oman
Coordination with the local accounting department and Corporate IT department for IT
Budget requirements (Equipment, Service Level Agreements and Software) and Employee
Relations (Performance Appraisal, Salary review and etc)
In Co-ordination with Regional IT deploy new software and support as per group policies
Tasking and coordinating the IT Field Support Specialists to meet shop IT requirements on daily basis
Responsible for training the Field Support Specialists as per Azadea IT standards
Windows Server Virtualization as per local country management operational requirements
Coordinate with Inditex - Spain (One of the largest retailers in the world), Luxotica (Italy) for deployment and updating of Point of Sale software and Hand held devices
Administration of SQL servers (JDE, HR System, POS Systems, Inventory)
Analyzing new technology to suit the current requirements and suggest when necessary
Managing and Administration of Cisco IP Telephony Network (Office and Mall)
Maintain and Administrate the Cisco ASA Security Device (Office and Mall)
JD Edwards ERP Management for Oman (Backup, System Maintenance)
Implemented RFID system for Inditex stores in Oman (Zara) as per supplier requirement
Implementation of IT policies per Group Polices and Quality Control systems
Purchasing and negotiation with local IT Suppliers (Cisco, HP, Aruba)
Established and monitored key performance metrics to verify consistent compliance with important networking standards.
Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
Senior Network Administrator (Team Leader
DynCorp International LLC
Muscat
08.2000 - 07.2007
Sultanate of Oman
DynCorp – ISO 9002 International organization (U.S
Based firm) and now currently is the sole contractor for USAF pre-positioned Materials
Its offices worldwide have made it one of the 3rd largest organization in the world for contracting projects and has won the bid for USAF maintenance of WRM program in U.S.A for Middle East, for Oman – Bahrain – Qatar – Kuwait - UAE)
Was employed as a Network Administrator in maintaining 8 branches in the Middle East out of which 4 are based in Oman (Seeb, Thumrait, Masirah, Azaiba)
Train and guide Technical Support Engineers at various locations across GCC (Kuwait /
Bahrain / Qatar / Abu Dhabi / Dubai)
Installation, configuration, maintenance and administration of Microsoft Windows server networks on all sites (Oman)
Configuration and administration of Microsoft Exchange mail servers
Configuration and administration of Microsoft ISA Server as Internet Firewall to monitor
External and internal internet traffic and block unwanted unofficial sites
Co-coordinating with the DBA team on SQL server administration and database deployment
On-Site Computer Repair and Installation Service Provider
Perform troubleshooting and repair PCs, and other computer-related components
Working Exposure of rack management for servers, routers (Cisco 2600 series), service patch panels for PABX’s, Cisco switches (3500 series) management and configurations
Deployed and managing program wide Enterprise Virus scan for server and clients using management console
Performed troubleshooting and repaired PCs, Servers, and other computer-related components
Research networking and application deployment within the program
Image creation of PC’s & laptops and deploy accordingly using Norton Ghost Enterprise
Excellent technical communication skills in troubleshooting and resolving leased line, point-to-point problems with local ISP
Providing cost effective solutions, keeping budget into consideration and sourcing the right product
Resolved problems, improved operations and provided exceptional service.
Acted as a team leader in group projects, delegating tasks and providing feedback.
MIS Clerk
Airwork Vinnell
Muscat
06.1997 - 07.2000
Sultanate of Oman
A joint venture company responsible for maintaining US Air Force War Ready Material in the
Middle East Region
Assisting the MIS manager and MIS specialist in day-to-day information system operations
Documentation of Network and systems
SOP’s and IT policies
Helpdesk support for End users on hardware, software and operating systems
In charge of managing software licenses and ensuring that unauthorized software is not installed on company computers through surprise audits
Introduced LAN (Local Area Network) with the Novel NetWare 5
Perform Novell Network administration and setting up client workstations
In charge of managing the company's PABX phone system, which includes creating new extensions and performing simple troubleshooting tasks
Proficient in operating Siemens
Germany's phone management software
Manage daily back up tapes on two servers
SNA Client Access for windows95/NT on user PCs for accessing BPCS ERP on AS/400
Provided technical assistance to staff members via the phone, in person, and by email
Helped with the setup and maintenance of hardware and software systems
Identified and fixed network connectivity problems
Assistance in setting up and deploying new equipment
Ensured that all support requests and resolutions were properly documented.
Passionate about learning and committed to continual improvement.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Junior Executive
Aitken Spence Travels Ltd
Colombo
08.1994 - 04.1997
A leading ISO 9002 Destination management company in Sri Lanka
Travel & Tourism
Task & Responsibilities…
Assisting with inquiries for domestic, international, or inbound tours
Submitting Proposals for Package Tours and Hotel Accommodation
Setting Up Itineraries Pricing for vacation packages
To work with the organizer and oversee the accounts payable and receivable
Placing vacation packages by engaging with travel experts from several travel organizations
Proofread technical and creative outputs and deliverables for adherence to quality standards
Education
MBA - Business Administration
Postgraduate Institute of Management
Colombo, Sri Lanka
04.2019 - 03.2022
Skills
Strategic planning
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Additional Information
SOCIAL
ACTIVITIES
Work Availability
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sunday
morning
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Lead IT Support Cum Procurement Specialist
Urbaser L.L.C
02.2021 - 02.2023
MBA - Business Administration
Postgraduate Institute of Management
04.2019 - 03.2022
Managing Director /General Manager of Operations
NATIONAL SOLUTIONS FOR COMPUTER & SOFTWARE
2018.08 - Current
Senior Network & Infrastructure Specialist
Azadea Group & Co LLC
08.2007 - 07.2018
Senior Network Administrator (Team Leader
DynCorp International LLC
08.2000 - 07.2007
MIS Clerk
Airwork Vinnell
06.1997 - 07.2000
Junior Executive
Aitken Spence Travels Ltd
08.1994 - 04.1997
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