Gautam Rishi
Deputy General Manager - Operations
Muscat,MA
Summary
Dynamic Deputy General Manager at VFS Global with a proven track record in operations management and cross-functional team coordination. Spearheaded initiatives that consistently exceeded SLA targets, enhancing customer satisfaction and driving revenue growth. Skilled in strategic planning and relationship building, fostering a high-performance culture that empowers teams to excel.
Deputy General Manager experienced in planning, directing and managing company work activities, functions and operations. Documented history of facility management and operations to fulfill organization contractual obligations, quality standards and performance objectives. Provides expert direction and guidance to subordinates and formulates work plans.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Deputy General Manager
VFS Global
04.2025 - Current
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Participated in planning process to achieve corporate objectives.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
- Facilitated cross-functional collaboration to drive successful project completion within deadlines.
- Ensured compliance with relevant regulations by developing robust policies and procedures.
- Performed contract and SLA oversight and facilitation of client needs to foster account growth.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Exceeded SLA standards for response times and problem resolution.
- Improved internal communication channels, fostering a culture of transparency and accountability among team members.
- Collaborated with department heads to establish goals and work plans.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Coordinated efforts between departments for seamless execution of projects, increasing overall success rates.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Oversaw departmental budgeting, ensuring financial sustainability and responsible resource allocation.
- Promoted a culture of continuous improvement by encouraging feedback from employees at all levels.
- Mitigated risks proactively by conducting thorough analyses of potential threats.
- Identified opportunities for expansion, leading to increased market share and company growth.
- Spearheaded initiatives for talent acquisition, attracting top industry professionals to join the organization.
- Achieved cost savings through strategic negotiation with vendors and suppliers.
- Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Led employee performance reviews, aligning individual goals with organizational objectives.
- Fostered a high-performance environment through setting clear expectations and recognizing achievements.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Administered operating budget, approved expenditures and implemented budgetary adjustments.
- Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
- Enforced safety and health policies and implemented procedures to correct hazardous conditions
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Deputy General Manager
VFS Global
06.2023 - 04.2025
Senior Operations Manager
VFS Global
06.2021 - 06.2023
Operations Manager
VFS Global
10.2018 - 06.2021
Operations Manager
VFS Global
04.2017 - 10.2018
Deputy Manager
VFS Global
09.2013 - 04.2017
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Performed contract and SLA oversight and facilitation of client needs to foster account growth.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Exceeded SLA standards for response times and problem resolution.
Submission Officer
VFS Global
06.2011 - 09.2013
- Streamlined submission processes for increased efficiency and time management.
- Established strong working relationships with key contacts at regulatory agencies to facilitate smooth submission processes.
- Provided training to new staff on proper submission protocols, fostering a culture of knowledge sharing and collaboration within the team.
- Ensured compliance with regulatory requirements by staying up-to-date on industry standards and best practices for submission processes.
Education
Management Development Program - Operations Management
Potentia Institute
India, Maharashtra10-2023
Post Graduation Diploma in Business Administration - Operations Management
Symbiosis Institute of Management Studies
India, Pune05-2016
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
India, Bangalore05-2011
Skills
Operations management
Certification
Six Sigma - White Belt
Timeline
Deputy General Manager
VFS Global
04.2025 - Current
Deputy General Manager
VFS Global
06.2023 - 04.2025
Six Sigma - White Belt
12-2022
Senior Operations Manager
VFS Global
06.2021 - 06.2023
Operations Manager
VFS Global
10.2018 - 06.2021
Operations Manager
VFS Global
04.2017 - 10.2018
Deputy Manager
VFS Global
09.2013 - 04.2017
Submission Officer
VFS Global
06.2011 - 09.2013
Management Development Program - Operations Management
Potentia Institute
Post Graduation Diploma in Business Administration - Operations Management
Symbiosis Institute of Management Studies
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management