FRANCIS OWUSU KISSI
Muscat
Summary
Experienced in preopening setup and organisation, with a strong focus on deep cleaning and sanitisation. Proficient in inventory management, time management, and efficiency. Demonstrates excellent team collaboration and communication skills, with a keen attention to detail and problem-solving abilities. Knowledgeable about cleaning supplies and has notable preopening experience. Aims to leverage these skills to contribute effectively to future projects.
Overview
9
9
years of professional experience
Work History
Hotel Cleanliness Expert
St. Regis Hotels & Resorts
Muscat
02.2024 - 02.2025
- Participated in the preopening phase, assisting in establishing and maintaining luxury standards for guest rooms
- Trained and mentored new housekeeping staff on cleaning procedures, safety protocols, and guest service standards
- Coordinated with the management team to address and resolve any issues promptly during the preopening period
- Ensured all guest rooms and public areas were prepared to the highest standards for the grand opening
- Performed regular inventory checks and restocked supplies as needed
- Verified room setups, including amenities, linens, and cleanliness, to align with brand standards
- Responded promptly to guest requests and addressed any concerns, enhancing overall guest satisfaction
- Played a crucial role in the preopening team, setting up and establishing luxury standards from the outset
- Trained and guided new team members on cleaning protocols, room setup, and guest service
Hotel Cleanliness Expert
Marriott Executive Apartment
Dubai Creek
03.2023 - 02.2024
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Report, turn in, and/or log all lost and found items according to established procedures
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc
- Sole responsibility for creating memorable experience with unique bed and artwork such as birthday, anniversaries and special requests and take action to ensure guest satisfaction
- Provided feedback to management on room conditions and readiness for guest occupancy
- Maintained meticulous records of room conditions and addressed any maintenance issues promptly
Hotel Cleanliness Supervisor
Accra Marriott Hotel
Accra
08.2022 - 03.2023
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Adhered to safety protocols by enforcing proper equipment usage
- Increased employee performance through effective supervision and training
- Completed schedules, shift reports and other business documentation
- Use opera to update status of each guest room and record maintenance needs
- Check rooms and common areas, including stairways and lounge areas for cleanliness
- Action customer feedback to improve satisfaction ratings
- Communicated repairs needs to maintenance staff for prompt remedial action
- Worked with front desk team to respond promptly to all guest requests
Housekeeping Attendant
Accra Marriott Hotel
Accra
02.2019 - 08.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Disposed of trash and recyclables each day to avoid waste buildup
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Removed bed sheets and towels from rooms and preheated stains to maintain and restore linen condition
- Kept building entryway glass clean and polished for professional presentation
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons
- Towel art champion and social media champion
Room Attendant
Kempinski Hotel Gold Coast City Accra
Accra
08.2016 - 02.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators
- Replenished guest room water glasses, toiletries, and paper products
- Responded to guest requests for assistance, toiletries and personal care items
- Disposed of trash and recyclables each day to avoid waste buildup
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request
- Restocked room supplies such as facial tissues for personal touch with every job
- Changed bed linens and collected soiled linens for cleaning
- Returned emptied garbage receptacles to proper locations
Education
Diploma - Hospitality Management
Reed.co.UK
08.2023 - 01.2024
Skills
- Preopening setup and organization
- Deep cleaning and sanitization
- Inventory management
- Time management and efficiency
- Team collaboration and communication
- Attention to detail
- Problem solving
- Knowledge of cleaning supplies
- Preopening experience
Languages
Ga
English
Twi
Custom
- Martina Nana Yaa Quarshie Tetteh, Executive Housekeeper (Aloft Hotel Abu Dhabi), Martina.QuarshieTetteh@alofthotels.com
- Mapaseka Ntsele, Assistance Housekeeping Manager (St. Regis Oman), Mapaseka.Ntsele@stregis.com
Timeline
Hotel Cleanliness Expert
St. Regis Hotels & Resorts
02.2024 - 02.2025
Diploma - Hospitality Management
Reed.co.UK
08.2023 - 01.2024
Hotel Cleanliness Expert
Marriott Executive Apartment
03.2023 - 02.2024
Hotel Cleanliness Supervisor
Accra Marriott Hotel
08.2022 - 03.2023
Housekeeping Attendant
Accra Marriott Hotel
02.2019 - 08.2022
Room Attendant
Kempinski Hotel Gold Coast City Accra
08.2016 - 02.2018
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