FRANCIS KISSI
Muscat
Summary
Dynamic professional specializing in pre-opening setup and organization, recognized for outstanding time management and collaborative team skills. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Hotel Cleanliness Expert
St. Regis Hotels & Resorts
02.2024 - 11.2025
- Directed establishment of luxury standards for guest rooms prior to opening.
- Executed comprehensive inspections, guaranteeing room readiness and guest comfort
- Trained new housekeeping staff on essential cleaning and service protocols.
- Partnered with management to address pre-opening operational challenges.
- Conducted supply inventory checks and managed replenishment processes.
- Maintained compliance with brand standards for room cleanliness and amenities setup.
- Conducted thorough inspections of rooms before guests' arrivals, guaranteeing readiness and comfort.
Hotel Cleanliness Expert
Marriott Executive Apartment
03.2023 - 02.2024
- Ensured excellent service quality through teamwork and interdepartmental communication.
- Turned in and logged lost and found items in adherence to hotel procedures.
- Executed thorough cleaning of assigned areas following established standards.
- Designed unique experiences for guests through personalize bed and artwork arrangements.
- Addressed maintenance concerns swiftly while keeping detailed records of room status.
- Improved efficiency and productivity by acquiring new skills.
- Self-motivated, with a strong sense of personal responsibility.
Hotel Cleanliness Supervisor
Accra Marriott Hotel
08.2022 - 03.2023
- Streamlined inventory management to minimize waste and reduce costs.
- Trained and mentored new personnel to enhance service quality and performance.
- Assigned housekeeping staff to shifts and room blocks based on skills and requirement
- Completed schedules, shift reports, and other essential documentation.
- Utilized Opera to update guest room status and record maintenance issues.
- Inspected rooms and common areas for cleanliness, including stairways and lounges.
- Responded to customer feedback to elevate satisfaction ratings.
- Maintained high standards of hygiene for guest satisfaction.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Updated training programmers to enhance employee performance.
Housekeeping Room Attendant
Accra Marriott Hotel
02.2019 - 08.2022
- Trained new employees on departmental standards and supply locations.
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Towel art champion and social media champion
- Collaborated effectively within the team – boosting productivity.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Reported maintenance issues for prompt resolution.
- Coordinated with other departments efficiently for smooth hotel operations.
- Ensured guest satisfaction by providing high-quality room services.
Room Attendant
Kempinski Hotel Gold Coast City Accra
08.2016 - 02.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at
- Prioritized tasks to consistently meet room readiness upon guest check-in.
- Improved customer experience with attentively addressing their needs.
- Restocked room supplies, ensuring availability of amenities for guests at all times.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Maintained cleanliness and organization of guest rooms, ensuring adherence to hotel standards.
- Ensured cleanliness and organization of guest rooms and common areas, adhering to hotel standards.
Education
Diploma - Hospitality Management
Reed.co.UK
Compliance Central08.2024
Skills
- Preopening setup coordination
- Deep cleaning and sanitization
- Inventory management
- Prioritizing tasks efficiently
- Effective team collaboration
- Detail-oriented approach
- Problem solving
- Preopening strategy development
Languages
Ga
English
Twi
Timeline
Hotel Cleanliness Expert
St. Regis Hotels & Resorts
02.2024 - 11.2025
Hotel Cleanliness Expert
Marriott Executive Apartment
03.2023 - 02.2024
Hotel Cleanliness Supervisor
Accra Marriott Hotel
08.2022 - 03.2023
Housekeeping Room Attendant
Accra Marriott Hotel
02.2019 - 08.2022
Room Attendant
Kempinski Hotel Gold Coast City Accra
08.2016 - 02.2018
Diploma - Hospitality Management
Reed.co.UK