FEROZE JALALI
MOBILE NETWORK OPTIMIZATION AND OSS PROFESSIONAL
Muscat,Oman
Summary
BE, MBA Senior Telecom Professional with a strong background in Network Planning, Performance, Optimization, Managed Services, Operations, L3 & SLAs Management, Procurement Process, Business Cases and Reporting - having a total of 20 years experience including 10Y + Senior management Experience in Network Assurance Strategies, OSS Solutions for FCAPS and RAN (2G, 3G, 4G, 5G) Solutions
Overview
12
12
years of post-secondary education
19
19
years of professional experience
Work History
Senior Manager Network Quality Control
Oman Telecommunication Company
Muscat, Oman
07.2005 - Current
- Maintained network, services and customers experience indices at best possible levels above set internal targets, TRA compliances and SLAs set by customers
- Drove operational improvements which resulted in savings and improved profit margins.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Created a framework and implemented multi-vendor Network Performance Monitoring using Optima for both Mobile RAN and Core Networks to ensure E2E reporting
- Rolled out & Optimized EDGE in Oman Mobile Mobile Network to launch Black-Berry in Oman by optimizing radio hardware equipment & transmission
- As part of 3G project program, lead RAN team that Planned, Bid, Procured and Deployed 3G HSPA+ Network in Oman in 2009 (vendor - Huawei)
- Managed 3G Performance & Optimization Managed Services Contracts between 2009 & 2014
- As part of merger of Omantel and Oman Mobile in 2008-09 (Booz Allen Consultancy), successfully established Network Quality Control team and was officially assigned as Senior Manager Network Quality Control
- Successfully launched SRAN, 4G and added Ericsson in 3G & 4G in 20
- Successfully consolidated multiple L3 contracts from each vendor and signed a single contract with each RAN/Core/Transport vendors Huawei and Ericsson in 2015-16
- Successfully lead end to end procurement process for revised Managed Services scopes for both operations and optimization in 2016
- Deployed new Hadoop Based Services Quality & Customer Experience Management solution (SmartCare) for both MBB & FBB in 2020
- Successfully lead campaign for transformation from Network Operations Centre to Services Operations Centre in 2017. Omantel SoC is officially live since Q4 2019 that ensures real time monitoring of Voice, Data, OTTs, Streaming, Roaming and Enterprise Apps.
- Deployed new Hadoop Based E2E Network Performance Management solution in 2020 that covers all Mobile, Fixed & Transport Domains in a single platform
- Deployed new Geolocation Based Optimization and Self Optimizing Network Management solution to improve Network Optimization Lifecycle
- Developed and implemented frameworks for near-real time monitoring of Video Quality Monitoring, NFV Assurance and 5G Assurance
- Developed and implemented frameworks for near-real time monitoring of Video Quality Monitoring, NFV Assurance and 5G Assurance
- Developed a complete frameworks for real time and automated testing of all services which has been partially implemented for Voice & data drive testing.
- Introduced ETSI based and Crowd-sourcing based benchmarking methodologies through automated testing & OOKLA platforms
- Introduced & Implemented Fixed Access Network LQM, CPEM, NPM, SQM and CEM
- Contributed annually to Corporate Strategy, Annual Business Plans, Risk Mitigation Plans and Annual Key Objectives
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Successfully lead teams (along with regulatory teams) that negotiated Quality of Services Regulation for network side.
- Support Technology Strategy Team through participation in devising strategy roadmaps & plans for 5G use cases, Cloud strategy, Open RAN trials and virtualization of OSS platforms.
- Studying Digital Twins and Zero-touch Operations framework as part of Transformation Journey
Senior Testing Engineer
Hughes Software Systems
Gurgaon Delhi, Haryana
11.2004 - 06.2005
- Collaborated with inter-departmental teams and subcontractors to verify accurate application of prescribed testing protocols.
- Software Release testing of Nokia S9,S10 release software and validate compliances with 3GPP, ITU and ETSI standards
- 2G and 2.5G RAN testing for new release features
- Managed startup of new test cells, overseeing initial implementation of diagnostic equipment and monitoring devices.
- Led failure investigations, including on-site inspections and root-cause analyses.
- Mentored junior engineering staff, offering instruction on testing parameters and accepted engineering principals.
- Designed and validated test support systems for 2G & 2.5G Networks
SENIOR RF CONSULTANT
AIRCOM INTERNATIONAL LTD
LONDON, UK
02.2004 - 11.2004
- Part of development team for OSS - Network Performance Solution for 2G, 2.5G and 3G Deployment at multiple projects
- 2G, 2.5G and 3G KPI / KQIs deployment for multiple vendors.
- 2G and 2.5 G Trainings for customers.
- 3rd line support for Optima customers.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
SENIOR ENGINEER
RELIANCE INFOCOMM
Bubaneshwar, Orissa
01.2002 - 01.2003
- Monitored CDMA RAN & Core KPIs for Voice, Data, VAS
- Optimization of resources to meet KPI thresholds
- Coordinate with NOC, Backoffice and Planning teams for upgrades
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.
- Confirmed product performance by performing tests and troubleshooting difficulties.
- Achieved all network and services targets with well-planned and solidly implemented engineering solutions.
ASSISTANT EXCEUTIVE ENGINEER
INDIAN TELEPHONE INDUSTRIES LTD
MANKAPUR, UP
01.2001 - 06.2002
- 2.5G Planning, Performance and Optimization.
- RAN Deployment & Integrations (BTS, BSC, TRC, OMC).
- Staff Trainings/ Knowledge Transfer.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Improved GSM RAN deployment (Configuration, Testing, ATP) and Performance Management skills through consistent hard work and dedication to GSM DEPLOYMENT PROJECTS in METROs (Mumbai, Delhi -NCR) and West Zone Projects.
Education
Black Belt Certification - Artificial Intelligence & Machine Learning
Analytics Vidhya
India 01.2020 - Current
MBA - Business Administration And Management
Strathclyde Business School
Oman 02.2010 - 12.2012
B.E. (ECE) - Electrical, Electronics And Communications Engineering
National Institute Of Technology
Srinagar 01.1996 - 01.2000
Engineering Diploma - ECE
Kashmir Government Polytechnic
Srinagar 01.1993 - 01.1995
High School Diploma -
Mahjoor Memorial Higher Secondary School
Pulwama 03.1991 - 01.1993
Skills
Technology Knowledge - RAN & Core
Network Quality & Optimization (Fixed & Mobile)
Customer Experience (Network)
Managed Services Managment
Project Planning & Procurement
Budgeting and Feasibility Study
NOC to SOC Transformation
Network Performance Solutions
SmartCare(SQM/CEM)Managed Services Governance
Fixed Network Assurance
Services Quality Managment
Customer Experience Management
Preparing Technology and Managed Services RFPs & Bids Evaluation
TeamworkCreativity
Innovation
Results/Goal Oriented
Multi-Tasking
Communication
Conflict Managment
Timeline
Black Belt Certification - Artificial Intelligence & Machine Learning
Analytics Vidhya
01.2020 - Current
MBA - Business Administration And Management
Strathclyde Business School
02.2010 - 12.2012
Senior Manager Network Quality Control
Oman Telecommunication Company
07.2005 - Current
Senior Testing Engineer
Hughes Software Systems
11.2004 - 06.2005
SENIOR RF CONSULTANT
AIRCOM INTERNATIONAL LTD
02.2004 - 11.2004
SENIOR ENGINEER
RELIANCE INFOCOMM
01.2002 - 01.2003
ASSISTANT EXCEUTIVE ENGINEER
INDIAN TELEPHONE INDUSTRIES LTD
01.2001 - 06.2002
B.E. (ECE) - Electrical, Electronics And Communications Engineering
National Institute Of Technology
01.1996 - 01.2000
Engineering Diploma - ECE
Kashmir Government Polytechnic
01.1993 - 01.1995
High School Diploma -
Mahjoor Memorial Higher Secondary School
03.1991 - 01.1993