Farooque Ahamed Kunji

Joined in 2008 as Manager Marketing and in 2014 promoted with additional charge of Operations. Recently once again I have been promoted as Asst. General Manager in order to oversee the future strategy of the company and to contribute to the business plans that sets out the company's processes, initiatives, values to provide clear guidance and direction to help us to achieve our strategic partnership goals and give proper direction to the team to achieve their objectives as well.

• Performed market segmentations, targeting and positioning for each product line & business strategies to achieve the goals and targets of the organization.
• Developed network of related professionals to open up business opportunities.
• Executed optimal sales strategies to achieve commercial goals for target market.
• Recruited and hired capable team members to add value and diverse skills set to marketing department.
• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
• Managed workflow between staff, coordinating documents and creative material distribution.
• Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations with stake holders.
• Mentored and motivated team members to achieve challenging business goals.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Reported issues to higher management with great detail.
• Identified and qualified customer needs and negotiated and closed profitable businesses with high success & retention rates.
• Implemented innovative programs to increase employee loyalty and reduce turnover time.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Life and Medical Insurance Products
• Managing Team strength of 20 full time and part time Agents.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Targeted and prospected for new business through telemarketing, individual creativity and innovation.
• Evaluated performance against goals and implemented appropriate development plans.
• Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
• Promoted continuing education opportunities for sales team to bolster skills and add value to department.
• Met with clients, delivering presentations and educating on product and service features and offerings.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Maintained marketplace visibility by participating in industry-related and community activities.

• For its new Branch in Sohar, Oman for Marketing Life Insurance of India products through direct marketing and recruiting agents.
• Instrumental in setting up Branch and contributing 30% of Business from Sohar in 6 months time to overall business of LIC in Oman.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Incorporated product changes into marketing messages to drive customer engagement and maximize profits.

• Working for transaction services group through voice and semi voice process, basically handling exception queries from HSBC USA customers.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Evaluated interactions between associates and customers to assess personnel performance.
• Informed customers of upcoming promotions and deals to boost sales.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Focusing on target population of NRI who are based in KSA to sale LIC International Products.
• Major Achievements: Top Consultant for year 2004 based on number of sales and first year premiums
• Provided coverage option information to assist clients in protecting assets.
• Exceeded corporate quotas for monthly policy sales.
• Obtained underwriting approval by completing application for coverage.
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Utilized targeted email campaigns and cold calling to increase revenue.
• Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales percentage
• Maintained high standards of customer service by building relationships with clients.
• Remained impartial in order to advise clients based on circumstances.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.

• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Calculated premiums and established payment methods for sales.
• Remained impartial in order to advise clients based on circumstances.
• Identified and solicited sales prospects in agency databases.
• Collected, analyzed and validated agency commissions.
• Conducted annual reviews of existing policies to update information.
• Met with customers to provide information about available products and policies.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

• Joined as Sales Executive and gradually promoted as Sales Manager based on merit and skills.
• Used vendor expertise to deliver educational content to sales team.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Interpreted sales and pricing policies to departmental personnel and customers.
• Researched competitors' activities and products to uncover new trends