TRAVELLING
FARAZ SHAIKH
SENIOR COORDINATOR
MUSCAT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR SERVICE COORDINATOR
SUPER GENERAL COMPANY LLC
MUSCAT
04.2021 - Current
- Managed and coordinated service teams to achieve successful completion of service.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Communicated with clients and service providers to provide updates on work progress.
- Prepared reports on service performance metrics and key indicators for management review.
- Conducted cash handling, card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service standards.
- Organized parts storage and stocked inventory according to established guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts from various distributors to fulfill demands.
- Communicated inventory needs and customer requests to supervisor to streamline operations.
SENIOR SALES COORDINATOR
MARS PETROCHEM PRIVATE LIMITED
MUMBAI
04.2018 - 05.2020
- Kept detailed track of sales and customer information in company system.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Developed and maintained knowledge of current sales and promotions.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Monitored daily sales performance and provided feedback to each team member.
- Coordinated with other departments to provide smooth execution of sales initiatives.
SALES COORDINATOR
LITHOTECH ENGINEERS LLP,MUMBAI
MUMBAI
10.2014 - 03.2018
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of past sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Maintained long-term relationships with high net-worth clients.
- Maintained monthly sales record and updating to sales team and managment on regular intervals.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
SALES EXECUTIVE
JAIN ALUFOILS PVT LTD
SILVASSA
04.2013 - 09.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
MBA - Marketing Management And Research
SSR INSTITUTE OF MANAGEMENT & RESEARCH
SILVASSA 04.2010 - 03.2012
Bachelor of Commerce - Marketing
K.B.S COLLEGE SCIENCE COMMERCE
GUJARAT 04.2009 - 03.2011
Skills
Service monitoring and evaluation
Written and verbal communication
Proficient in [Software]
Interpersonal Communication
Problem-Solving
Decision-Making
Document management
Operations management
Interests
COOKING
SOCIALIZING
Timeline
SENIOR SERVICE COORDINATOR
SUPER GENERAL COMPANY LLC
04.2021 - Current
SENIOR SALES COORDINATOR
MARS PETROCHEM PRIVATE LIMITED
04.2018 - 05.2020
SALES COORDINATOR
LITHOTECH ENGINEERS LLP,MUMBAI
10.2014 - 03.2018
SALES EXECUTIVE
JAIN ALUFOILS PVT LTD
04.2013 - 09.2014
MBA - Marketing Management And Research
SSR INSTITUTE OF MANAGEMENT & RESEARCH
04.2010 - 03.2012
Bachelor of Commerce - Marketing
K.B.S COLLEGE SCIENCE COMMERCE
04.2009 - 03.2011