FALAK SHER MALIK

Summary:

I worked as an Office Boy and Sales Representative (fresher) for a logistics firm, where I provided support to the office by managing administrative tasks such as filing, delivering documents, and maintaining office supplies. As a Sales Representative, I assisted in promoting the company's services, handling customer inquiries, and supporting the sales team in meeting targets. This experience helped me develop strong communication, customer service, and organizational skills, while gaining insight into the logistics industry and sales processes.

Job Responsibilities:

Office Boy / Supporting Staff Responsibilities:

• Office Maintenance: Ensure the office is clean, organized, and well-maintained by managing tasks such as sweeping, dusting, and organizing office spaces.
• Admin Support: Assist with filing documents, handling office supplies, and ensuring the availability of necessary materials.
• Courier & Document Delivery: Deliver internal and external documents, parcels, and packages to different departments or clients.
• Office Equipment Management: Ensure that office equipment (e.g., printers, photocopiers) is functional and report any issues to the relevant department.
• Tea/Coffee Service: Provide tea, coffee, and refreshments for the staff and clients as required.
• Assist Visitors: Greet visitors, clients, and guests, directing them to the appropriate department or person.
• Supporting Staff: Help staff with basic tasks such as photocopying, filing, or running small errands as needed.

Sales Representative Responsibilities:

• Customer Interaction: Engage with customers to understand their logistics needs, promoting the firm’s services, and offering suitable solutions.
• Lead Generation: Identify potential clients by researching the market, attending events, or cold calling, to create sales opportunities.
• Sales Presentations: Assist in preparing and delivering sales presentations to potential clients, highlighting the benefits of the company’s logistics services.
• Customer Service: Handle customer inquiries, respond to questions, and resolve any issues related to services or shipments.
• Market Research: Support senior sales staff by conducting market research to understand competitor offerings and customer preferences.
• Sales Reporting: Assist in maintaining accurate records of customer interactions, sales opportunities, and progress towards targets.
• Collaboration: Work closely with the logistics, operations, and customer service teams to ensure smooth execution of sales contracts and customer satisfaction.

Summary: As a full time employment of Silver Lynx Co LLC, I had worked as a Loading & Unloading Laborer for various leading companies in Oman, that is Toshiba, Bahwan Building Materials LLC (Steel Division), Bahwan Electronics LLC, Al Reef LLC; where I was responsible for efficiently loading and unloading goods from trucks and containers. My role involved handling a variety of materials, operating warehouse equipment like forklifts and pallet jacks, and ensuring proper organization and inventory management. I followed strict safety protocols to maintain a secure work environment and collaborated with team members to meet deadlines and optimize operational efficiency. My experience enhanced my skills in material handling, equipment operation, and attention to detail in fast-paced settings

Job Responsibilities:

• Loading and Unloading: Safely and efficiently load and unload goods and materials from trucks, shipping containers, or warehouses using manual labor or machinery like forklifts, also ensuring balance and stability. Operated forklifts to expedite loading and unloading procedures. Sorted cargo before loading and unloading. Coordinated loading and unloading operations, optimizing workflow efficiency.
• Material Handling: Handled loading and unloading tasks, maximizing productivity. Also handled various types of goods, including fragile, bulky, or hazardous materials, ensuring they are transported without damage. Assisted in loading and unloading processes, improving overall productivity & also assisted for smoother operation of loading and unloading vehicle / trucks / containers, facilitated timely deliveries & for efficient distribution.
• Stacking and Organizing: Arrange products and materials in storage areas, ensuring goods are stored in an organized and accessible manner.
• Equipment Use: Operate warehouse equipment (e.g., pallet jacks, forklifts, conveyor belts) to move heavy or large items.
• Inventory Control: Assist in counting, checking, and recording items being loaded or unloaded to ensure accuracy and proper inventory management. Performed regular checks to ensure secure loading and unloading procedures.
• Safety Compliance: Follow safety procedures, use protective equipment, and maintain a clean and safe working environment.
• Teamwork and Coordination: Collaborate with other team members to meet deadlines, timely goods delivery and ensure efficient loading/unloading operations.

• Installed electric switches and sockets.
• Communicated safety and repair data to clients to properly explain electrical needs and repair requirements.
• Prepared wiring, fixtures and fittings to exact project requirements.
• Travelled to on-site destinations, storing and transporting required tools and equipment's.
• Carried out day-to-day duties accurately and efficiently.
• Negotiated costs with suppliers to meet client event budgets.
• Resolved technical issues during installation processes promptly and professionally.
• Enhanced customer satisfaction with tailored lighting solutions that met their specific needs.
• Worked flexible hours including weekends and holidays to meet customer needs.