Tasleem Raza
Manassas
Summary
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Aviation Security Officer
Global Elite INC
01.2018 - 01.2020
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Monitored security checkpoints for compliance with applicable security protocols.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Customer Service Representative
busy office
01.2014 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Government Girls High School
Pakistan04.2005
Skills
- Screening Process Management
- Screening Wands
- Aircraft Accident Investigations
- Customer Service and Assistance
- Client Service
- Data Entry Software
- Active Listening
- Customer Relationship Management
- Critical Thinking
- Calm and Professional Under Pressure
Timeline
Aviation Security Officer
Global Elite INC
01.2018 - 01.2020
Customer Service Representative
busy office
01.2014 - 01.2018
High School Diploma -
Government Girls High School
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