Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Faisal Alkhatri

Al Seeb,Oman
Faisal Alkhatri

Summary

Accomplished professional with a robust skill set in analytical and critical thinking, team building, and business development. Demonstrates exceptional attention to detail and cultural awareness, ensuring effective customer relations and compliance with regulatory standards. Proficient in data management, budgeting, and P&L management, with a proven track record in high-value project management and operations. Adept at crisis management and risk mitigation, leveraging visionary thinking for strategic business planning. Committed to ethics enforcement and performance metrics tracking to drive organizational success.

Resourceful and adaptable Director with 15 years of experience in financial oversight, scheduling, bidding, protocol development and process improvements. Team-oriented leader with expertise in employee engagement, customer relationship management, time management, conflict resolution and cost reduction. Customer-focused in managing accounts and maintaining strong business relationships. Seeking to leverage background in operational leadership to fulfil role with exceptional organisation.

Results-driven Director known for strategic vision and leadership. Spearheaded transformative initiatives, enhancing operational efficiency and driving growth. Key strengths include team leadership, strategic planning, and stakeholder engagement, resulting in significant business improvements and profitability gains.

Offering strong candidate for leadership roles with excellent interpersonal and organizational skills. Knowledgeable about strategic planning, team management, and driving business growth. Ready to use and develop skills in communication, problem-solving.

Overview

17
years of professional experience

Work history

The St. Regis Al-Mouj Muscat

Director Of Loss Prevention (Pre-Opening Team)
10.2023 - 09.2025

Job overview

  • Directed team to deliver high-quality customer service.
  • Developed comprehensive business plans for company growth.
  • Initiated business development activities, expanded client base.
  • Drove process improvements, optimised workflow efficiency.
  • Conducted strategic planning sessions to drive corporate objectives.
  • Fostered a positive work environment, increased employee morale.
  • Optimised resource allocation to maximise productivity.
  • Supervised staff training programmes with focus on skill enhancement.

Grand Millennium Muscat - Millennium Apartment - Studio M

Cluster Director of Security
10.2021 - 10.2023

Job overview

  • Evaluated employee performance frequently for necessary feedback and improvements.
  • Maintained high level of professionalism under pressure situations, ensured smooth operations during crises.
  • Demonstrated sound leadership qualities while managing a diverse team of security personnel ensuring seamless operations.
  • Coordinated with other department heads to integrate security measures effectively.
  • Established strict entry protocols for increased site security.
  • Collaborated with HR department in recruitment process of new security personnel ensuring selection of qualified individuals.
  • Implemented innovative surveillance technologies, boosted premises monitoring capabilities.

Grand Hyatt Muscat

Director Of Security
04.2017 - 09.2021

Job overview

  • Devised robust contingency plans with detailed response procedures for potential threats.
  • Spearheaded regular updates and maintenance checks of existing alarm systems ensuring their functionality at all times.
  • Collaborated with HR department in recruitment process of new security personnel ensuring selection of qualified individuals.
  • Organised top-notch training programmes to enhance team skills.
  • Oversaw installation of state-of-the-art CCTV system, improved surveillance coverage significantly.
  • Created a conducive work environment promoting teamwork amongst staff resulting in better coordination during emergencies.

Anantara Jabal Akhdar

Director Of security and Safety (Pre-Opening Team)
07.2016 - 04.2017

Job overview

  • Streamlined security procedures, enhanced safety and efficiency.
  • Facilitated collaboration with local law enforcement agencies, strengthened community relationships.
  • Directed undercover operations successfully to thwart illicit activities within the organisation.
  • Coordinated with other department heads to integrate security measures effectively.
  • Collaborated with HR department in recruitment process of new security personnel ensuring selection of qualified individuals.
  • Developed comprehensive risk assessment strategies for improved security.
  • Implemented innovative surveillance technologies, boosted premises monitoring capabilities.

Etihad Airways

Duty Operation Manager
01.2012 - 05.2016

Job overview

  • Adjusted staffing levels according to business needs, prevented overstaffing or understaffing instances.
  • Resolved inter-departmental conflicts swiftly, maintained harmonious work environment.
  • Negotiated contracts with suppliers, secured cost-effective deals for the company.
  • Streamlined process workflows to enhance overall efficiency of operations.
  • Implemented staff training programmes, boosted team competency levels.
  • Maintained high customer satisfaction with efficient complaints resolution.
  • Developed risk mitigation strategies for ensuring safety in emergency situations.
  • Ensured smooth operations by effectively managing daily tasks and staff schedules.

Rotana Hotels (Al Ain Rotana Hotel)

Night Manager
04.2008 - 01.2011

Job overview

  • Assisted guests with luggage or transportation requirements promoting a welcoming atmosphere within the hotel premises.
  • Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
  • Supervised night staff, fostering team spirit and high morale amongst employees.
  • Coordinated room assignments to accommodate guest needs, resulting in improved customer service ratings.
  • Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
  • Responded promptly to emergency situations maintaining calm under pressure whilst following established protocols.
  • Ensured smooth operation of hotel overnight by managing front desk, assisting guests and addressing concerns.
  • Coordinated with other departments ensuring all guest requests were fulfilled promptly leading to increased customer satisfaction scores.
  • Trained new employees on hotel procedures enhancing productivity levels within the night shift team.

Education

Ascencia Business school (College De Paris)
France

Business Administration Bachelors

University overview

Skills

  • Analytical
  • Attention to Detail
  • Dependable and responsible
  • Team building
  • Interpersonal Communication
  • Cultural Awareness
  • Customer Relations
  • First Aid/CPR
  • MS Office
  • Analytical and Critical Thinking
  • Public speaking
  • Flexible and Adaptable
  • Organizational Skills
  • Time Management
  • Clerical support
  • Data Management
  • Budgeting
  • Luxurious & Hall Mark Customer Service & Loyalty
  • Regulatory compliance knowledge
  • Data analytics and interpretation
  • P and L management
  • Visionary thinking
  • Assets allocation
  • Business development savvy
  • Resource allocation efficiency
  • Crisis management expertise
  • Risk management proficiency
  • Effective mentoring
  • Decision-Making competency
  • Budget control aptitude
  • Ethics enforcement
  • Performance metrics tracking
  • Business administration
  • Customer Service
  • Business development
  • Employee management
  • High-value project management
  • Operations management
  • Business planning
  • Rules and regulations

Languages

Arabic
Native
English
Fluent

Timeline

Director Of Loss Prevention (Pre-Opening Team)
The St. Regis Al-Mouj Muscat
10.2023 - 09.2025
Cluster Director of Security
Grand Millennium Muscat - Millennium Apartment - Studio M
10.2021 - 10.2023
Director Of Security
Grand Hyatt Muscat
04.2017 - 09.2021
Director Of security and Safety (Pre-Opening Team)
Anantara Jabal Akhdar
07.2016 - 04.2017
Duty Operation Manager
Etihad Airways
01.2012 - 05.2016
Night Manager
Rotana Hotels (Al Ain Rotana Hotel)
04.2008 - 01.2011
Ascencia Business school (College De Paris)
Business Administration Bachelors
Faisal Alkhatri