Faisal Ali Hamed Al Ismaili

* Provide leadership and supervision of Catering Technology team of Engineer & technicians.

* Manage the departmental employees having the SUPERUSER roles for the ERP system, in performing their ERP activities.

* Implementing PMS for Oman Air Catering staff.

* Evaluation of new ICT requirements, generated by various department of the catering, and selection of suitable hardware/software/applications.

* Responsible for the technical evaluation of quotation received from suppliers/vendors against released RFPs/RFQs through Oman Air SCM.
* Preparation & presentation of annual IT budget including CAPEX and OPEX, by consolidating the information from all the catering business units and in coordination with HR department for the procurement of additional equipment for the new employees as per manpower budget/forecast. To be prepared at the beginning of every budget cycle.
* Ensure that every department must utilize/stays within its designated budget and budget swapping/item swapping is only to be authorized/approved by Officer (Cost Control) or GM-Finance.
* Provide leadership for delivery of 24/7/365 service operations and KPI compliance. Establish metrics, Key Performance Indicators (KPIs), and Service Level Agreements (SLA) to continually improve the performance of IT operations.
* Provide infrastructure services by enabling innovation and leveraging IT trends that can create business value consistent with organization’s goals.
* Coordination with Oman Air IT Department for the standardization and on time upgrade of all the software and their licenses being utilized in the catering facility.

* Participate in Technology strategic planning and lead for project planning and annual budget planning both for CAPEX and OPEX for own section requirements to cater for organization’s business needs.

• Met project deadlines without sacrificing build quality or workplace safety.
• Developed and initiated projects, managed costs and monitored performance.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Led project teams through design, construction and launch process.
• Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
• Planned, designed and scheduled phases for large projects.
• Analyze user specifications and requirements for ERP
  programs.
• Support existing Oracle functionality for business units
  by Involving Entirely in development process for new
  business Initiatives.
  Manage the TAS machine with OTL system.
• Interact with Oracle Support in management of SRs and
  apply any patch and code deployments with DBA.
• Provide Oracle applications solutions to an exclusive
  range of Clients across high profile assignments.
• Develop solution design and lead client throughout
  implementation and support phases.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• Conducted system analysis and implementation to maintain and improve computer systems.
• Planned computer systems using information engineering and structured analysis.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• HR Focal Point specializes in assisting clients with
  the implementation and support.
• Provide necessary support HR Manpower budget.
• Provide necessary support HR OLM (Oracle Learning
  Management).
• Provide necessary support PMS (Performance
  Management System).
• Provide necessary support HR Policy & Reward.

• Manage shift for Operations staff.
• Leveraged bookkeeping software and automated processes to reduce errors.
• Maintained personnel records and updated internal databases to support document management.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
• Handling Digital Service Desk ( Administrator).
• Email creation.

• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Resolved problems, improved operations and provided exceptional service.
• Worked flexible hours across night, weekend and holiday shifts.
• Led projects and analyzed data to identify opportunities for improvement.
• Checking Fire alarm system FM200 Working in Data
  center and monitoring the Servers.
• Troubleshoot hardware and software problems.

• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Carried out day-to-day duties accurately and efficiently.
• Troubleshoot hardware and software problems.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Supporting users to resolved computer issues Manage OTL
  activities for Operations staff.

• Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
• Troubleshot system stoppages and determined best course of action to maintain system up-time.
• Reviewed job logs and application errors with sense of urgency to meet customer needs.
• Day to day IT operations (Backup, Restore etc).