FADYA ALHARTHI
Muscat,Oman
Summary
Dedicated professional with a strong focus on attention to detail and critical thinking, adept at fostering customer loyalty and resolving complaints efficiently. Demonstrates exceptional time management and a positive attitude, contributing to team collaboration and maintaining trustworthy relationships. Committed to career growth through responsible practices and leveraging strong interpersonal skills to achieve organisational goals.
Experienced professional with focus on customer care and satisfaction. Resolve customer issues quickly and maintain high levels of satisfaction through strong communication and problem-solving skills. Enhance customer retention by providing personalised service and building lasting relationships.
Overview
5
5
years of professional experience
Work history
Intern
Global Computer Services LLC
- Company Overview: Under PDO contract
- Assisted in the Telecommunications and Data Network departments.
- Monitored devices linked to rigs and wells to ensure reliable communication and network systems.
- Under PDO contract
Customer Care Specialist
Oman Post & Asyad Express
02.2022 - 07.2025
- Resolved escalated complaints within SLA timelines, ensuring customer satisfaction.
- Collected customer feedback to inform service and product enhancements.
- Led a team of four to monitor progress and maximise productivity.
- Collaborated with teams and management to develop effective solutions for customer concerns.
- Ensured professional communication while fostering positive client relationships.
- Provided actionable feedback on common customer issues to enhance services.
- Trained staff on new products to ensure accurate support delivery.
- Utilised HubSpot CRM for managing customer interactions and generating performance reports.
Customer Engagement Representative
Oman Post & Asyad Express
03.2020 - 02.2022
- Efficiently resolved customer complaints within established timeframes.
- Handled queries via email, phone, and social media to ensure prompt responses.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Bachelor’s - Telecommunications Engineering
Asia Pacific University
Skills
- Attention to detail
- Customer loyalty and complaint resolution
- Critical thinking
- Time management
- Positive attitude
- Interpersonal skills
- Team collaboration
- Trustworthiness
- Professional responsibility
Accomplishments
- Certified in Six Sigma (Yellow Belt)
- Led a complaint resolution initiative to streamline processes professionally and efficiently.
- Volunteered as an event organizer, successfully planning and executing several organizational activities and festivals.
References
References available upon request.
Personal Information
Date of birth: 09/24/93
Timeline
Customer Care Specialist
Oman Post & Asyad Express
02.2022 - 07.2025
Customer Engagement Representative
Oman Post & Asyad Express
03.2020 - 02.2022
Intern
Global Computer Services LLC
Bachelor’s - Telecommunications Engineering
Asia Pacific University
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