Summary
Overview
Work history
Education
Skills
INTERESTS, COURSES, WORKSHOPS & ACHIEVEMENTS
Accomplishments
Timeline
Generic

Essam Al Balushi

Muscat,Oman

Summary

Results-driven Operations Management graduate with hands-on experience in supply chain, procurement, governance, and risk management. Skilled in contract management, process optimization, and compliance tracking, with exposure to airline operations and public sector governance frameworks. Adept at supporting strategic initiatives, enhancing operational efficiency, and applying Lean and quality management practices. Recognized for strong analytical, problem-solving, and collaboration skills, with proven ability to adapt and contribute in dynamic environments.

Overview

6
6
years of post-secondary education
3
3
years of professional experience

Work history

Strategic Planning – Governance & Risk Management

Telecommunications Regulatory Authority (TRA)
Muscat, Oman
2025.08 - Current
  • Oversee the complaints management process for the Tajawob platform, ensuring timely resolution and alignment with TRA service standards.
  • Contribute to process engineering initiatives aimed at enhancing and streamlining TRA's internal procedures and workflows
  • Led efforts to achieve ISO 22301 (Business Continuity Management) certification for TRA, strengthening organizational resilience and preparedness for operational disruptions.
  • Designed and implemented TRA's enterprise risk management framework from scratch, establishing structured processes for risk identification, assessment, and mitigation across the organization.
  • Developed TRA's data governance framework, establishing policies and procedures for data quality, security, and management across the authority.

Supply Chain – Contracts & Procurement

Omran Group (Internship)
Muscat
2025.04 - 2025.06
  • Assisted in procurement and contract management processes, ensuring alignment with organisational policies.
  • Supported vendor management and supplier evaluation to improve operational efficiency.
  • Contributed to documentation review, compliance tracking, and process optimisation.

Operations Management & Customer Service

Salam Air (Internship)
Muscat
2023.06 - 2023.08
  • Gained hands-on experience in ground handling operations including check-in, baggage, and boarding.
  • Supported customer service functions, resolving passenger issues and providing effective communication.

Education

Bachelor’s degree - Operations management, Marketing

Sultan Qaboos University
2018.01 - 2024.01

Skills

  • Supply Chain & Procurement
  • Governance, Risk & Compliance (GRC)
  • Business Continuity & Quality Management (ISO 22301, ISO 9001)
  • Process Optimization & Lean Practices
  • Data Analysis & Reporting (Excel, MS Office)
  • Problem Solving & Critical Thinking
  • Team Collaboration & Communication & Leadership
  • Time Management & Organization

INTERESTS, COURSES, WORKSHOPS & ACHIEVEMENTS

  • Business Continuity Management System (BCMS) Training – (12–16 October 2025) focused on ISO 22301 requirements, risk management, and resilience planning.
  • Dean’s List (Spring 2024 Semester) – Recognized for academic excellence in Operations Management.
  • Behavior Change Campaign (2024) – Participated in awareness and organizational development initiatives.
  • Supply Chain & Logistics Workshop (2023) – Gained insights into global supply chain practices and operational efficiency.
  • Oman Quality Conference (2023) – Attended sessions on Quality Management Systems (QMS), compliance, and ISO standards.

Accomplishments

  • Dean's List Honoree — Recognized for academic excellence and consistently high performance.
  • Certified Compliance Professional (CCP) — Leoron Institute
  • Community Health Awareness Initiative — Conducted a social awareness campaign at Sultan Qaboos University (SQU), educating over 300 students on the health risks of excessive soda and sugary sweets consumption.

Timeline

Strategic Planning – Governance & Risk Management

Telecommunications Regulatory Authority (TRA)
2025.08 - Current

Supply Chain – Contracts & Procurement

Omran Group (Internship)
2025.04 - 2025.06

Operations Management & Customer Service

Salam Air (Internship)
2023.06 - 2023.08

Bachelor’s degree - Operations management, Marketing

Sultan Qaboos University
2018.01 - 2024.01
Essam Al Balushi