Eslam Saleh
Muscat ,Oman
Summary
Accomplished professional with extensive expertise in manufacturing process knowledge, risk assessment techniques, and supplier assessment. Demonstrates proficiency in inventory control, regulatory compliance, and logistics management. Skilled in performance metrics evaluation, materials requirement planning, and workforce management systems. Adept at developing KPIs and conducting profit and loss analysis to drive organizational success. Committed to staff development through workforce training and mentoring while ensuring quality assurance standards are met. Career goals include leveraging sourcing strategies and capacity planning aptitude to enhance operational efficiency.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Coffee Operations Director
Frozen Beanz , Camel Cookies , MC Lab
Muscat, Oman
02.2021 - Current
- Optimised operational efficiency by implementing strategic plans and procedures.
- Developed standard operating procedures, enhancing efficiency at all organisational levels.
- Streamlined business processes with innovative thinking, leading to enhanced performance.
- Fostered a culture of continuous improvement, promoting operational excellence across the organisation.
- Implemented staff development programmes, resulting in an empowered workforce.
- Designed comprehensive business plans which laid foundation for growth opportunities.
- Managed risk effectively, ensuring business continuity during challenging periods.
- Motivated team members by providing mentoring and development opportunities.
- Negotiated with vendors and service providers to control corporate expenditures.
- Built productive working relationships to inspire and guide personnel at multiple business levels.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Led site operations team to deliver on KPI targets with consistency.
- Oversaw inventory control measures, reducing waste and increasing profitability.
- Drove process improvements through implementation of latest technology platforms.
- Negotiated contracts with suppliers for cost savings without compromising quality.
- Leveraged data analytics tools for informed decision-making strategy.
- Collaborated with sales team to streamline customer experience and boost client retention rates.
- Led cross-functional teams for improved productivity and increased revenue.
Head of Barista & Training
Al Khayal Al Araby
Muscat, Oman
01.2018 - 01.2021
- Demonstrated proficiency in operating espresso machines with precision and care.
- Assisted in inventory control measures for effective stock management.
- Promoted seasonal beverages effectively increasing their uptake.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Maintained cleanliness of the café area whilst preparing orders.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Managed high volume orders during peak hours maintaining quality of service.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
Barista Trainer
Barista Academy
Alexandria, Egypt
01.2016 - 12.2017
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Assisted in inventory control measures for effective stock management.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Delivered exceptional service to customers for their enjoyment and comfort.
Education
Certificate - Immersion
Barista Hustle
Muscat 09.2025 - 10.2025
Professional Level - Coffee Skills Program
Specialty Coffee Association (SCA)
Saudi Arabia 01.2025 - 04.2025
Certificate - Advanced Coffee Making
Barista Hustle
Muscat 04.2025 - 04.2025
Certificate - Percolation Brewing
Barista Hustle
Muscat 03.2025 - 03.2025
Certificate - Coffee Quality Control
Barista Hustle
Muscat 03.2025 - 03.2025
Certificate - Barista One
Barista Hustle
Muscat 02.2025 - 02.2025
Certificate - How To Roast
Barista Hustle
Muscat 02.2025 - 02.2025
Professional - CSP Brewing
Specialty Coffee Association (SCA)
Muscat 01.2025 - 04.2025
Level 1 , Level 2 - Roasting and Sensory
INTEGRATIVE COFFEE INSTITUTE
Saudi Arabia 02.2024 - 02.2024
Bachelor’s - Tourism Management and Hospitality Managment
Tourism and Hotels
Alexandria, Egypt 09.2013 - 09.2017
Skills
- Manufacturing process knowledge
- Risk assessment techniques
- Supplier assessment
- Performance metrics evaluation
- Materials requirement planning
- Workforce management systems
- Inventory control proficiency
- Performance monitoring
- Staff development
- Vendor management capability
- Enterprise resource planning systems
- Sourcing strategies
- Capacity planning aptitude
- Workforce training and mentoring
- Inventory control
- Regulatory compliance
- Logistics management
- KPI development
- Profit and Loss Analysis
- Employee training
- Organisational ability
- Efficient decision-making
- Marketing and sales experience
- Quality assurance standards
- Scenario testing and modelling
- Budgeting and forecasting
- Profit and loss accountability
Languages
Arabic
Native
English
Advanced
Affiliations
- Reading
Accomplishments
Barista Excellence Recognition “For outstanding mentorship and skill development across our barista teams.”
Operational Excellence Award “Awarded for streamlining multi-branch operations and elevating service standards through strategic planning.”
Customer Experience Champion “Recognized for transforming the guest experience and fostering brand loyalty through menu innovation.”
References
References available upon request.
Timeline
Certificate - Immersion
Barista Hustle
09.2025 - 10.2025
Certificate - Advanced Coffee Making
Barista Hustle
04.2025 - 04.2025
Certificate - Percolation Brewing
Barista Hustle
03.2025 - 03.2025
Certificate - Coffee Quality Control
Barista Hustle
03.2025 - 03.2025
Certificate - Barista One
Barista Hustle
02.2025 - 02.2025
Certificate - How To Roast
Barista Hustle
02.2025 - 02.2025
Professional Level - Coffee Skills Program
Specialty Coffee Association (SCA)
01.2025 - 04.2025
Professional - CSP Brewing
Specialty Coffee Association (SCA)
01.2025 - 04.2025
Level 1 , Level 2 - Roasting and Sensory
INTEGRATIVE COFFEE INSTITUTE
02.2024 - 02.2024
Coffee Operations Director
Frozen Beanz , Camel Cookies , MC Lab
02.2021 - Current
Head of Barista & Training
Al Khayal Al Araby
01.2018 - 01.2021
Barista Trainer
Barista Academy
01.2016 - 12.2017
Bachelor’s - Tourism Management and Hospitality Managment
Tourism and Hotels
09.2013 - 09.2017