Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic
Eslam  Saleh

Eslam Saleh

Muscat ,Oman

Summary

Accomplished professional with extensive expertise in manufacturing process knowledge, risk assessment techniques, and supplier assessment. Demonstrates proficiency in inventory control, regulatory compliance, and logistics management. Skilled in performance metrics evaluation, materials requirement planning, and workforce management systems. Adept at developing KPIs and conducting profit and loss analysis to drive organizational success. Committed to staff development through workforce training and mentoring while ensuring quality assurance standards are met. Career goals include leveraging sourcing strategies and capacity planning aptitude to enhance operational efficiency.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Coffee Operations Director

Frozen Beanz , Camel Cookies , MC Lab
Muscat, Oman
02.2021 - Current
  • Optimised operational efficiency by implementing strategic plans and procedures.
  • Developed standard operating procedures, enhancing efficiency at all organisational levels.
  • Streamlined business processes with innovative thinking, leading to enhanced performance.
  • Fostered a culture of continuous improvement, promoting operational excellence across the organisation.
  • Implemented staff development programmes, resulting in an empowered workforce.
  • Designed comprehensive business plans which laid foundation for growth opportunities.
  • Managed risk effectively, ensuring business continuity during challenging periods.
  • Motivated team members by providing mentoring and development opportunities.
  • Negotiated with vendors and service providers to control corporate expenditures.
  • Built productive working relationships to inspire and guide personnel at multiple business levels.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Led site operations team to deliver on KPI targets with consistency.
  • Oversaw inventory control measures, reducing waste and increasing profitability.
  • Drove process improvements through implementation of latest technology platforms.
  • Negotiated contracts with suppliers for cost savings without compromising quality.
  • Leveraged data analytics tools for informed decision-making strategy.
  • Collaborated with sales team to streamline customer experience and boost client retention rates.
  • Led cross-functional teams for improved productivity and increased revenue.

Head of Barista & Training

Al Khayal Al Araby
Muscat, Oman
01.2018 - 01.2021
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Assisted in inventory control measures for effective stock management.
  • Promoted seasonal beverages effectively increasing their uptake.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Communicated effectively with kitchen staff ensuring seamless service delivery.
  • Offered personalised beverage recommendations, enhancing customer rapport.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.

Barista Trainer

Barista Academy
Alexandria, Egypt
01.2016 - 12.2017
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Assisted in inventory control measures for effective stock management.
  • Communicated effectively with kitchen staff ensuring seamless service delivery.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Exhibited knowledge of various coffee blends for enhanced customer experience.
  • Delivered exceptional service to customers for their enjoyment and comfort.

Education

Certificate - Immersion

Barista Hustle
Muscat
09.2025 - 10.2025

Professional Level - Coffee Skills Program

Specialty Coffee Association (SCA)
Saudi Arabia
01.2025 - 04.2025

Certificate - Advanced Coffee Making

Barista Hustle
Muscat
04.2025 - 04.2025

Certificate - Percolation Brewing

Barista Hustle
Muscat
03.2025 - 03.2025

Certificate - Coffee Quality Control

Barista Hustle
Muscat
03.2025 - 03.2025

Certificate - Barista One

Barista Hustle
Muscat
02.2025 - 02.2025

Certificate - How To Roast

Barista Hustle
Muscat
02.2025 - 02.2025

Professional - CSP Brewing

Specialty Coffee Association (SCA)
Muscat
01.2025 - 04.2025

Level 1 , Level 2 - Roasting and Sensory

INTEGRATIVE COFFEE INSTITUTE
Saudi Arabia
02.2024 - 02.2024

Bachelor’s - Tourism Management and Hospitality Managment

Tourism and Hotels
Alexandria, Egypt
09.2013 - 09.2017

Skills

  • Manufacturing process knowledge
  • Risk assessment techniques
  • Supplier assessment
  • Performance metrics evaluation
  • Materials requirement planning
  • Workforce management systems
  • Inventory control proficiency
  • Performance monitoring
  • Staff development
  • Vendor management capability
  • Enterprise resource planning systems
  • Sourcing strategies
  • Capacity planning aptitude
  • Workforce training and mentoring
  • Inventory control
  • Regulatory compliance
  • Logistics management
  • KPI development
  • Profit and Loss Analysis
  • Employee training
  • Organisational ability
  • Efficient decision-making
  • Marketing and sales experience
  • Quality assurance standards
  • Scenario testing and modelling
  • Budgeting and forecasting
  • Profit and loss accountability

Languages

Arabic
Native
English
Advanced

Affiliations

  • Reading

Accomplishments

    Barista Excellence Recognition “For outstanding mentorship and skill development across our barista teams.”

    Operational Excellence Award “Awarded for streamlining multi-branch operations and elevating service standards through strategic planning.”

    Customer Experience Champion “Recognized for transforming the guest experience and fostering brand loyalty through menu innovation.”

References

References available upon request.

Timeline

Certificate - Immersion

Barista Hustle
09.2025 - 10.2025

Certificate - Advanced Coffee Making

Barista Hustle
04.2025 - 04.2025

Certificate - Percolation Brewing

Barista Hustle
03.2025 - 03.2025

Certificate - Coffee Quality Control

Barista Hustle
03.2025 - 03.2025

Certificate - Barista One

Barista Hustle
02.2025 - 02.2025

Certificate - How To Roast

Barista Hustle
02.2025 - 02.2025

Professional Level - Coffee Skills Program

Specialty Coffee Association (SCA)
01.2025 - 04.2025

Professional - CSP Brewing

Specialty Coffee Association (SCA)
01.2025 - 04.2025

Level 1 , Level 2 - Roasting and Sensory

INTEGRATIVE COFFEE INSTITUTE
02.2024 - 02.2024

Coffee Operations Director

Frozen Beanz , Camel Cookies , MC Lab
02.2021 - Current

Head of Barista & Training

Al Khayal Al Araby
01.2018 - 01.2021

Barista Trainer

Barista Academy
01.2016 - 12.2017

Bachelor’s - Tourism Management and Hospitality Managment

Tourism and Hotels
09.2013 - 09.2017
Eslam Saleh