Erickson Nyakeri

Work History

Product Consultant

American Express Oman

06.2024 - Current

Help identify product gaps and opportunities to improve product position in market.
Attend trainings and workshops to learn about new products and then shared this information with customers.
Proactively monitor industry trends, adapting strategies to stay ahead of emerging market demands.
Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Develop highly empathetic client relationships and earn reputation for exceeding service standard goals.
Promptly respond to inquiries and requests from prospective customers.
Promote superior experience by addressing customer concerns, demonstrate empathy and resolve problems swiftly.
Respond proactively and positively to rapid change.
Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Maintain up-to-date knowledge of product and service changes.
Follow up with customers about resolve issues to maintain high standards of customer service.
Provide exceptional post-sales support, fostering long-term client relationships and maintaining high retention rates.
Investigate and resolve customer inquiries and complaints quickly.
Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Respond to customer requests, offering excellent support and tailored recommendations to address needs.
Deliver prompt service to prioritize customer needs.
Exhibit high energy and professionalism when dealing with clients and staff.
Establish long term customer relationships by using effective communication and active listening skills.

Operations Supervisor

Mynah’s Edge Intercontinental Hotel

09.2022 - 04.2024

Ensure checklists, requisitions and proper opening and closing procedures are being followed on a daily basis
Coach and train staff accordingly
Ensure equipment are maintained and working properly
Ensure all safety standards are observed in the premises
Schedule staff shifts according to business needs
Handle guests’ concerns and complains and report according to protocol
Keep track of inventory records to minimize wastage
Participate in management meetings when needed
Ensure the team is motivated and alert at all times
Ensure cash handling procedure are followed on a daily basis
Ensure staff are well groomed and smart at all times and they observe hygiene standards accordingly
Ensure clear and proper communication is maintained between staff and management
Ensure food and drinks are served according to standard
Ensure guests are of right age for alcohol and shisha consumption

Food and Beverage Supervisor

Ramada Encore Hotel

09.2020 - 09.2022

Ensure checklists, requisitions and proper opening and closing procedures are being followed on a daily basis
Ensure cash handling and documentation is done correctly in each shift
Train staff on a regular basis on relevant subjects in line with goals and targets set
Handle guest complain effectively while maintaining professionalism and maintain goal of customer satisfaction
Assist food and beverage manager in the administration of probation review process in the department
Conducting or chair regular communication meetings with the team and actively participate in relevant business meetings to facilitate effective communication
Overview food and beverage preparation and presentation process before serving to meet guest satisfaction
Conduct effective induction and orientation sessions
Identify and assess current and future needs for training among team members
Draw overall and individualized training plans
Monitor and evaluate trainees and training program's effectiveness and success
Contribute in food and beverage menu reviewing quarterly
Ensure flow of communication between management and junior staff
Conduct briefings on a daily basis to keep the team on check
Dine in staff canteen twice a week with team members and provide feedback to management

Supervisor

Café Bateel

11.2016 - 10.2017

Open or close the café according to schedule timings
Ensure adherence to legal and company policies and procedures and undertake disciplinary action if need arise
Check and approve the quality of any goods supplied to the premises
Ensure all company policies are implemented accordingly and consistently
Maintain time keeping and personal records of the staff
Pass information from top management to employees and vice versa
Train new employees
Receive complaints and solve problems as well as inform top management
Ensure warehouse stock is properly stored and used according to storage protocol
Counsel employees whenever need arises
Ensure all equipment are working properly and safely
Ensuring all guests leave the café happy and satisfied
Work with the team to meet set targets
Ensure a clean and safe environment for guests and food

Waiter

Café Bateel

06.2015 - 11.2016

Preopening inventory stock checking
Ensuring opening and closing checklists are filled and followed
Precise and exceptional service to guests professionally
Ensure the premise is clean at all times
Inform supervisor of any guest concerns
Meet, greet and seat guests
Attend trainings as scheduled
Order taking and ensuring orders are delivered accordingly
Collect guests’ feedback and ensure they are well informed about the brand
Be clean and well-groomed at all times according to standards
Cashiering and following company standards at all times
Warehouse stock checking twice a week

Waiter

Café Bateel

06.2015 - 11.2016

Provide a perfect and beyond expectation service to the guests
Present menu, answer questions and make suggestions regarding food and beverage
Adhere to timing standard for products and service
Operate within the company policies and standards all time
Maintain a clean and safe environment for food and beverage service for guests
Look for ways to consolidate service and increase table turns
Bus tables and maintain cleanliness throughout service delivery
Attend preopening orientation and training for Arabian ranches branch
Attending trainings as scheduled
Observe schedule timing
Cashiering
Maintain precise knowledge of all products

Summary

Overview

Work History

Product Consultant

Operations Supervisor

Food and Beverage Supervisor

Supervisor

Waiter

Waiter

Education

Diploma - Early Childhood Development and Education

Paramilitary training -

Kenya Certificate of Secondary Education -

Kenya certificate of primary -

Skills

Languages

Personal Information

Hobbies and Interests

Timeline

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