Summary
Overview
Work history
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Erickson Memba

Muscat,Oman

Summary

Innovative and strategic thinker with knack for understanding customer needs and providing tailored solutions. Proficient in market analysis and client relationship management, ensuring seamless product integration and satisfaction. Committed to driving growth and teamwork. Efficient, energetic and accomplished supervisor with a solid history in leadership with experience of 2 years as waiter and 6 years as supervisor. A self-motivated leader who seeks to bring out the best in everyone in a team as the aim remains to deliver professional, precise and exceptional service and achieve beyond set goals.


Overview

9
9
years of professional experience
15
15
years of post-secondary education

Work history

Product consultant

American Express Oman
Muscat
06.2024 - Current
  • Cultivate a positive work environment by fostering open communication and teamwork.
  • Navigate complex client issues, ensuring smooth resolution and retention of clients.
  • Increase product knowledge by conducting in-depth market research.
  • Nurture customer relationships for increased satisfaction.
  • Improve sales processes with detailed product demonstrations.
  • Provide technical support to enhance user experience.
  • Develop marketing strategies, resulting in better product visibility.
  • Attend industry events to stay updated on market trends.
  • Liaise with other department teams for efficient inventory .
  • Conducted training sessions to improve staff competency.
  • Collaborate with sales team, ensuring all targets were achieved.
  • Streamline customer feedback process, enhancing product development efforts.
  • Identify potential business opportunities through diligent market analysis.
  • Use in-depth product understanding to answer customer questions knowledgeably.
  • Set up appointments for customers and meet them.
  • Follow up customer queries to check provided solutions met expectations.
  • Improve customer satisfaction ratings through responsive query resolution.
  • Advised clients of products and services and sell additional offerings to increase sales numbers.
  • Update customers on special offers and promotions for increased revenue.
  • Ask probing questions of clients to understand needs and identify actionable requirements.
  • Reach out to established clients to follow up after sales and offer new products and services.
  • Document customer contacts for use in further interactions or actions.
  • Nurture customer relationships for increased satisfaction.
  • Improve sales processes with detailed product demonstrations.
  • Participate in promotional campaigns to boost brand awareness.

Operations Supervisor

Mynah’s Edge Intercontinental Hotel
Muscat, Oman
09.2022 - 04.2024
  • Directed team tasks for improved productivity and staff morale.
  • Delegated duties effectively to optimize workforce capabilities.
  • Coached and trained staff accordingly
  • Ensured all safety standards are observed in the premises.
  • Improved service delivery with proactive problem-solving techniques.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Reviewed accuracy and compliance of internal documentation, maintaining reliable and precise business records.
  • Monitored health and safety measures for guaranteed compliance.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Scheduled staff shifts according to business needs.
  • Kept track of inventory records to minimize wastage.
  • Ensured cash handling procedure are followed on a daily basis.
  • Ensured staff are well groomed and smart at all times and they observe hygiene standards.
  • Ensured clear and proper communication is maintained between staff and management.
  • Ensured food and drinks are served according to standard.
  • Ensured guests are of right age for alcohol and shisha consumption.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Scheduled maintenance activities, reducing equipment downtime.
  • Boosted team performance with regular training sessions.

Food and Beverage Supervisor

Ramada Encore Hotel
Muscat
09.2020 - 09.2022
  • Ensured checklists, requisitions and proper opening and closing procedures are being followed on a daily basis.
  • Ensured cash handling and documentation is done correctly in each shift.
  • Trained staff on a regular basis on relevant subjects in line with goals and targets set.
  • Handled guest complain effectively while maintaining professionalism.
  • Assisted food and beverage manager in the administration of probation review process in the department
  • Conducting or chair regular communication meetings with the team and actively participate in relevant business meetings to facilitate effective communication
  • Overviewed food and beverage preparation and presentation process before serving to meet guest satisfaction
  • Conducted effective induction and orientation sessions
  • Identified and assessed current and future needs for training among team members.
  • Drew overall and individualized training plans.
  • Monitored and evaluated trainees and training program's effectiveness and success.
  • Contributed in food and beverage menu reviewing quarterly.
  • Ensured flow of communication between management and junior staff.
  • Conducted briefings on a daily basis to kept the team on check.
  • Dined in staff canteen twice a week with team members and provide feedback to management.

Supervisor

Café Bateel
Muscat
11.2016 - 10.2017
  • Open or close the café according to schedule timings
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary action if need arise
  • Check and approve the quality of any goods supplied to the premises
  • Ensure all company policies are implemented accordingly and consistently
  • Maintain time keeping and personal records of the staff
  • Pass information from top management to employees and vice versa
  • Train new employees
  • Receive complaints and solve problems as well as inform top management
  • Ensure warehouse stock is properly stored and used according to storage protocol
  • Counsel employees whenever need arises
  • Ensure all equipment are working properly and safely
  • Ensuring all guests leave the café happy and satisfied
  • Work with the team to meet set targets
  • Ensure a clean and safe environment for guests and food

Waiter

Café Bateel
Oman
06.2015 - 11.2016
  • Preopening inventory stock checking
  • Ensuring opening and closing checklists are filled and followed
  • Precise and exceptional service to guests professionally
  • Ensure the premise is clean at all times
  • Inform supervisor of any guest concerns
  • Meet, greet and seat guests
  • Attend trainings as scheduled
  • Order taking and ensuring orders are delivered accordingly
  • Collect guests’ feedback and ensure they are well informed about the brand
  • Be clean and well-groomed at all times according to standards
  • Cashiering and following company standards at all times
  • Warehouse stock checking twice a week

Waiter

Café Bateel
Dubai
06.2015 - 11.2016
  • Provide a perfect and beyond expectation service to the guests
  • Present menu, answer questions and make suggestions regarding food and beverage
  • Adhere to timing standard for products and service
  • Operate within the company policies and standards all time
  • Maintain a clean and safe environment for food and beverage service for guests
  • Look for ways to consolidate service and increase table turns
  • Bus tables and maintain cleanliness throughout service delivery
  • Attend preopening orientation and training for Arabian ranches branch
  • Attending trainings as scheduled
  • Observe schedule timing
  • Cashiering
  • Maintain precise knowledge of all products

Education

Diploma - Early Childhood Development and Education

National Youth Service Technical Training Institute
01.2011 - 12.2012

Paramilitary training - undefined

National youth service
08.2009 - 02.2010

Kenya Certificate of Secondary Education - undefined

Nakuru West Secondary School
01.2003 - 01.2007

Kenya certificate of primary - undefined

Nakuru West Primary School
01.1993 - 01.2002

Skills

  • Staff supervision
  • Menu development
  • Inventory management
  • Micros
  • Staff shift scheduling
  • Customer complaints and concerns handling
  • Cash Handling
  • Coaching and training
  • Cost control
  • Customer Service
  • Product knowledge
  • Conflict management
  • Complaint resolution
  • Critical decision making
  • Telemarketing
  • Customer retention strategies
  • Compliance with regulatory standards

Languages

English
Swahili

Hobbies and Interests

  • Physical fitness
  • Travelling
  • Cooking
  • Cultures
  • Music


Timeline

Product consultant

American Express Oman
06.2024 - Current

Operations Supervisor

Mynah’s Edge Intercontinental Hotel
09.2022 - 04.2024

Food and Beverage Supervisor

Ramada Encore Hotel
09.2020 - 09.2022

Supervisor

Café Bateel
11.2016 - 10.2017

Waiter

Café Bateel
06.2015 - 11.2016

Waiter

Café Bateel
06.2015 - 11.2016

Diploma - Early Childhood Development and Education

National Youth Service Technical Training Institute
01.2011 - 12.2012

Paramilitary training - undefined

National youth service
08.2009 - 02.2010

Kenya Certificate of Secondary Education - undefined

Nakuru West Secondary School
01.2003 - 01.2007

Kenya certificate of primary - undefined

Nakuru West Primary School
01.1993 - 01.2002

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Erickson Memba