Emmanuel Ubani

• Oman Airports is a government-owned company that manages and operates the civil airports in the Sultanate of Oman and provides integrated airport operations and infrastructure management, such as on-ground services, terminal buildings, cargo buildings, runways, aprons, car parking, and other facilities
• Promoted from Senior Manager Operations and Projects to Head of Corporate Strategy, Planning, and PMO by the CEO to lead/grow the airport and ground handling businesses, with emphasis on increasing market share, penetration, and operational improvements in order to drive revenue and profit growth; led 2000+ direct/indirect reports
• Responsible for the Airports, Ground Handling, and Cargo strategy formulation, business plan, and management, including the development of the corporate vision and overseeing strategic planning, and leading strategic initiatives, including partnerships and transformation programs
• Introduced a new pricing structure that reduced volatility and improved cash flow by 20%
• Added new high-value offerings to expand revenue generation by up to $6M per month
• Expanded ground handling portfolio offerings and airline contracts by introducing a dynamic price structure
• Generated new business streams with global companies; set the stage for future growth via country turnaround, new launches, and lean operations
• Launched profitable regional airports (Sohar and Salalah) that averaged 17% YOY growth rates for four consecutive years
• Replaced outdated digital systems with a less costly, more efficient software solution to boost efficiency and quality of business intelligence; negotiated a 35% savings with the vendor
• Built bench strength and cut overhead by developing existing employees and hiring high-potential talent.

• Oman Aviation Services is the national aviation service company (Government-Owned) of the Sultanate of Oman. Based at Muscat International Airport, managing Ground Handling operations, Duty-free, Catering services, and Cargo Handling. Oman Aviation Services operates 7 airports within the region including oilfields
• Recruited by the CEO to manage the Operations and Post ORAT Projects with a clear business mandate to drive profitability despite strong competition and operational performance challenges
• Managed 1600+ operations team members and 30+ ORAT project team members
• Fully responsible for the effective management of Oman Aviation services’ Operations department, ensuring consistently high levels of service to maintain the company's growth strategy and market share, in line with the medium-long term plan defined at the Group level
• Revamped the overall operational concept (above the wing and below the wing) through a series of continuous improvement initiatives
• Introduced lean six sigma methodology outline operational excellence strategy and initiative execution
• Led, developed, and drove the overall strategic direction and business plan of the operations and projects through a clear and compelling vision, and mid/long-term business objectives
• Directed all aspects of the day-to-day projects at Muscat International Airport and 7 Regional Airports to ensure efficiency and on-time performance following the corporate objectives/KPIs
• Led the design and development of an award-winning premium lounge
• Developed the service philosophy tagged “Service Excellence” and outlined state of art VVIP service concept.
• Conducted research, gathered information from multiple sources and presented results

● Managed and directed Hub operations skillfully, ensuring consistent on-time performance, high-level service quality, customer satisfaction, profitability through cost-efficient operations, and compliance with safety, policies, and procedures.
● Oversaw the service delivery of Etihad Aviation Services (EAS), passenger services, and KPIs through proper monitoring of the operational teams (Above The Wing and Below The Wing).
● Developed a culture that delivered continuous improvement in safety and customer experience and ensured compliance with regulatory bodies such as GCAA, ADAC, ISO, IATA, ACI, and corporate safety requirements.
● Spearheaded the operational readiness, activation, and transition into operations (ORAT) of AUH Midfield Terminal actively.
● Governed and supervised the development and implementation of AUH Terminal 3 ConOps with inspirational management.
● Added $1.8M to the bottom line and slashed overtime and temporary staff through strategic dynamic planning.

● Managed the detailed service design of Hub and lounge service delivery, cabin interior/galley customization, and management.
● Created and implemented hospitality concepts across ground operations and onboard, including the “Flying Nanny” concept, and led the project team for the development of new products and services for the A380 and B787 entry to service.
● Established and implemented synergies to align Etihad's service philosophy across equity partner airlines.
● Managed cross-functional cultural team progress towards project implementation as well as supervised and monitored required activities and contributed actively to all relevant management briefings/meetings.
● Created and executed Coaching Program, driving remarkable guest experiences both on the ground and in flight.

Responsible for managing the day to day Etihad Airways catering operations and service delivery of our premium cabin across Etihad network, whilst ensuring compliance of all standards through various specialist teams. Steered the redesign of the inspired service philosophy and instrumental in delivering a full product re-launch of the concept in 2009 to 2011

• Reports directly to the Managing Director and oversees the day-to-day operations of the Food and Beverage outlets, assuring that hotel service standards are met and guest expectations are exceeded
• Responsible for the operations and functions of kitchens, service areas, purchases, stores, stewarding, managers, and supervisors of the departments.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
• Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality
• Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass
• Conducted hands-on training for equipment, demonstrating proper technique and safety protocols
• Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics
• Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data

• Responsible for overseeing the daily operations of the "All Day" restaurant at the Madinat Jumeirah Hotel (5- star hotel)
• My other duties equally include hiring and training service team members following Jumeirah's group service standards
• Oversaw the operations whilst engaged with diners to address concerns or solve problems
• Ensured health and safety regulations adherence and managed inventory as well as the employee work schedule plan/roster.
• Developed, implemented and managed business plans to promote profitable food and beverage sales
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
• Reconciled cash and credit card transactions to maintain accurate records
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
• Led and directed team members on effective methods, operations and procedures