Donnafe Cave
Al khuwair South, Muscat
Summary
Outgoing waitress with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Waitress
French Bakery
2022.11 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Managing over 15 customer calls per day.
- Increase sales by 13%.
- Remained calm and poised when dealing with difficult customers or during busy shifts
Waitress/Barista Trainee
Mani's Cafe
2018.01 - 2020.12
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed over 20 customer calls per day.
- Increased sales by 10%.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Bartender
TGI Friday's Oman
2015.07 - 2017.11
- Performed opening and closing duties and setting up for incoming shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
Associate Degree in HRM - Hotel, Restaurant And Tour Management
Asian Business Cabletow Cooperative Academy
Cagayan De Oro City, Philippines03.2014
Skills
- POS processing
- Beverage service
- Credit card processing
- Beverage preparation
- Dining area maintenance
- Stocking and replenishing
- Food sales and promotion
Certification
Highfield Level 2 Award in Food Safety for Catering (RQF)
TESDA Food and Beverage Services NC Level II
TESDA Housekeeping Services NC Level II
TESDA Tour Guiding Services NC Level II
TESDA Front Office Services NC Level II
Timeline
Head Waitress
French Bakery
2022.11 - Current
Waitress/Barista Trainee
Mani's Cafe
2018.01 - 2020.12
Bartender
TGI Friday's Oman
2015.07 - 2017.11
Associate Degree in HRM - Hotel, Restaurant And Tour Management
Asian Business Cabletow Cooperative Academy
Highfield Level 2 Award in Food Safety for Catering (RQF)
TESDA Food and Beverage Services NC Level II
TESDA Housekeeping Services NC Level II
TESDA Tour Guiding Services NC Level II
TESDA Front Office Services NC Level II
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