Dinesh Fonseka

Related to Information Technology and Infrastructure

• IT software licensing compliance
• Update IT usage policy
• Perform annul IT infrastructure audit
• Maintain the Microsoft Windows Servers
• Maintain offsite backup systems of the organization using Synology NAS Drives
• Administer email accounts and website hosted on Godaddy and Google Workspace
• Administer and maintain Google Drive for file sharing and collaboration for project work
• Maintain VoIP telephone systems
• Maintain FortiGate perimeter firewall
• Administer CCTV and Access Control systems
• Configure Wi-Fi and Broadband routers including fibre optic backbone connectivity
• Provide remote support for site based and home based staff using Google, MS Teams and Zoom
• Support on RIPAC and digital measurement software (Eclipse / DimensionX) for all users at the head office and remote locations
• Authorize purchases of IT upgrades and infrastructure
• Design and maintain MS Access Database for tracking invoices, receipts, debtors aging reports, staff records and document expiry

Related to administration and finance

• Correspond with local and overseas banking requirements
• Keep track of insurance policies (medical, group life, professional indemnity, public liability and motor fleet) and liaise with insurance brokers for compliance for various project requirements
• Control and monitor income, expenditure and taxation
• Provide documents and data needed for company’s annual audit
• Preparation of monthly MIS reports to the management
• Ensure smooth flow of information to staff
• Overlook daily IT, Administration, HR and Finance operations

• Configure and administer, Windows Servers at head office
• Administer local and remote backup systems of the organization using Synology NAS Drives
• Maintain and support email accounts and website hosted on Godaddy and Google Workspace
• Install, configure and maintain VoIP and standard telephone systems (PBX)
• Configure and maintain FortiGate perimeter firewall
• Configure and administer CCTV and Access Control systems in the building
• Configure and maintain Wi-Fi and Broadband routers including fibre optic backbone connectivity
• Provide support with digitizing document templates for site offices
• Install, configure and maintain RIPAC and digital measurement software (Eclipse / DimensionX) for all users at the head office and remote locations
• Establish, administer and troubleshoot data sync of popular smartphones and PDAs
• Recommend purchases of IT upgrades and infrastructure

• Overall management of the IT Department of 10 computer technicians and 5 electronic technicians
• Prepare budget and monthly MIS reports of the department to the Chairman
• Perform quality and reliability check (hardware and software) of assembled computers
• Plan timely assembly of computers requested by the sales department
• Provide guidance and training to technicians on troubleshooting of hardware and software
• Plan, design, implement and maintain networks and PBX systems at client sites
• Hold monthly business development and planning meetings
• Conduct annual staff appraisal
• Conduct interviews for new recruits
• Design database structures for new custom made software (in-house and clients), 1) Designed a software to maintain a relational database of clients and record the history of computers assembled with the configuration and faults attended by technicians (using access database) (2) Designed an application for a project launched by the investment division to assist in selecting a vast number of candidates who applied to participate in establishing IT Centers in remote areas of Sri Lanka, in a vision to provide the people with IT facilities and related services
• On completing the selection and training of candidates, the second phase of the program was to monitor progress of branch activities
• The project had given me great exposure to advance my skills in systems designing and leadership qualities
• I also had the opportunity to share my knowledge and experience by delivering lectures on “Foundation Program of Computer Hardware and Software” for the first 45 candidates.

Business Development Related

• Manage business development activities in local and international markets (GCC States)
• Design corporate proposals, leaflets, brochures, company profile and develop PowerPoint presentations for business promotion
• Research for new courses to the company portfolio and correspond with international institutions for tie-ups
• Actively involved in organizing seminars, workshops and exhibitions

Administration Related

• Produce MIS reports to the Management on progress of all four training centers in Oman
• Lead Team Meetings
• Assist the Project Director to develop quality manuals, building drawings and training material for setting-up Training Centers to deliver Vocational Qualifications

• Overall support of all IT infrastructure for all four training centers
• Conduct annual IT audits and assets of the organization
• Research and development for new technologies
• Design and maintain the candidates registration database of FoxPro
• Follow the candidates registration procedure and report to Project Director of monthly progress
• Shortlist candidates for various NVQ training programs
• Assist the Project Director in planing resource allocation of lecture rooms, students and lecturers
• Coordinate administration procedures

Achievement

In the year 1997, I was assigned the project of implementing the LAN/WAN network infrastructure on four training centers located in Oman. It included networking 200 users and 8 servers. By leading this project, I had the opportunity to research and learn the latest technologies of networking and hands-on experience of data and voice cabling.

• Research and development of IT solutions for the organization
• Implement, administer and troubleshoot WIN2K/NT4 Servers (LAN/WAN, internet gateway and Microsoft Exchange) at Head Office and provide support to IT staff
• Maintain and troubleshoot the central relational databases of Maximizer Enterprise software (contacts management application) and Peachtree Accounting software at the Head Office
• Provide computer hardware and software consultancy to in-house IT staff and other companies
• Involved in designing and developing a DSS (Decision Support System) on FoxPro to integrate Student Tracking, Center Timetabling, Staff and Resource allocation for MIS purposes to the Management