DHARMESH RAJWANI

• Increased number of accounts with more than 10% increase in sales
• Established Oman market for Vistara which was completely new market
• Did partnership with Amadeus and Oberoi Hotels to Increase product awareness and reach in Oman market
• Gathered information on competitor activities and market trends to enhance strategic decision-making.
• Implemented Partnership, Dynamic Pricing, Market Segmentation, targeted Promotion and other strategies to elevate brand awareness and increase market share in existing markets.
• Verified appropriately price and services to secure competitive advantage and desired returns.
• Working with Indian Embassy in Oman for better Synergies
• Working with local Corporations, reaching product awareness and offering them Vistara benefits and getting new business from them for their Business travel on Vistara
• Working closely with top travel partners by offering Productive leverage incentives and working on multiple segments like Wedding Events, School Movements, Shut Down Events, labour Movements, Leisure Departures.
• Working with Passenger GSA to reach out travel partners (IATA/NON IATA) for online and online points to create awareness and reach of product
• Working with passenger Ground Handling agent to make sure all service standards are followed as per Airline Standards and SOP's
• Working with Airport Authority and airline Operating council to have smooth passenger journey at Airport during departures, arrivals and other touch points.
• Working with Cargo GSA to have revenue from Outbound cargo from Muscat to IN and other Points
• Verifying Monthly billings from Ground handling Agent and Airport Authority.
• Working on Service Level Agreements along with Head office team for GHA and GSA

• Set-up done in Gujarat for Vistara Product which was New Entrant into Indian Aviation
• Started this market with 16 agencies, taking it to 90+ Agencies
• Started with 04 Corporate accounts reaching it to 60+ corporate accounts
• Started with Sales of INR 4 crores in 2015, taking it to 60+ Crores in 2019
• Established good relationship with Travel Bodies like TAAI, TAFI, TAG, GTAA, Etc
• Promoting /Pushing product through Travel Bodies like Travel agency association of India, Travel Agency Federation of India, Etc
• Roadshows/presence into Vibrant Gujarat highlighting Vistara Product to all Exhibitors/Visitors
• Responsible for Gujarat market taking care of Corporates and Agents
• Onboarding new corporate accounts and travel agencies through corporate agreements and Preferred Agency Partners
• Monthly/Quarterly Business reviews to be done with Top Corporations and travel agencies
• Promoting Onward connections on Domestic and international within
• Vistara and with Interline or Codeshare partners
• Getting new Club Vistara membership and assisting Top Frequent flyers with their queries over their Frequent flyer membership
• Taking care of group queries, series departures, mice movements and updating local travel partners of Product update through Visits, mailers, and phone calls
• Managing all queries and responsible for maximizing revenue and no Of passengers for all flights Ex. Gujarat
• Activation of new IATA agents, taking decisions of capping allotment depending upon Bank guarantee of each IATA agent
• Updating HO regarding competition update, Sales report, and other market feedback
• Visiting all agents and corporate on regular basis and giving them updates on Vistara to get continuous support and business from them
• Visiting and servicing offline travel partners from Surat, Vadodara, and Rajkot to have maximum Business on Vistara
• Building rapport and relationships with travel Bodies like TAAI, TAFI, TAG, GTAA, etc Thereby increasing footprint of Vistara with broader reach and base

• Developed New Business Verticals/accounts in B2B with additional revenue of INR 75 Lakhs in 3 Months in 2012 with Jet Airways
• Increased Business for IN-YYZ from Education Institutions with 500+ Students
• Responsible for reaching sales targets with Agents and Corporate in 2013 with Jet Airways
• Responsible for revenue optimization and expansion of market share through personal sales visits to Agents (IATA, NON-IATA), Corporate and Frequent flyers
• Initiating and conducting sales promotions activities as well as ad-hoc discounts within given guidelines to increase sales and market share
• Negotiating corporate deals and other contract with corporate and agents
• Quick reversal and follow up for group queries or mice movements
• Updates about competitor’s product, additional Scheme, and market condition
• Providing fares to agents and making sure for maximum business generated on Jet Airways from every travel agent and achieving allocated target
• Meeting frequent travelers, generating feedbacks, and solving their issues or queries

• Worked as Sr
• Customer Service Assistance from Feb’06 till Aug’11
• Possess Excellent Customer service Skills
• Holding valid Load and Trim License for B737-400/700/800/900 and
• ATR72-500
• Looking after complete comfort to Business Class Guests, Jet Privilege along with VIPS, CIPS and Most Valuable Guests
• Updating and maintaining daily, weekly, and monthly reports
• Co-ordinating and maintaining relation with other departments, agencies and airlines working with Airport for smooth functioning of operations and minimal guest inconvenience
• Known to World Tracer and monitoring issues of Missing and damaged baggage’s
• Known to sabre
• Handling tasks such as Domestic and International Operations, Ticketing
• Baggage Services and Announcements at Airport, Departures and Arrival
• Procedures.

• Was responsible for selling Current Accounts and on time targets
• Maintaining Monthly Reports
• Co-ordinating with marketing people/other departments i.e., Credit card
• Saving Accounts, Credit Card Machine
• Updating top clients for any updates related any charges related to proprietor/current accounts and quarterly balance maintained
• IT CREDENTIALS

Role and responsibilities:-

Business Development: Drive growth initiatives by identifying new market opportunities and expanding existing relationships with local trade partners and corporations.

Relationship Management: Cultivate and maintain strong rapport with local stakeholders, including dignitaries and key industry leaders, to enhance brand presence and foster partnerships.

Market Intelligence: Analyze market trends and competitive landscape to inform strategic decisions, ensuring alignment with local dynamics and customer needs.

Collaboration with GSA Partners: Work closely with local General Sales Agent (GSA) partners to optimize operational efficiency and enhance service offerings across 50+ flights and 2 online points.

Marketing Activities: Develop and implement targeted marketing campaigns to increase brand awareness and drive customer engagement in the Omani market.

Corporate Tie-Ups: Establish and manage strategic alliances with corporations to create mutually beneficial partnerships that enhance service offerings and market reach.

Staff Hiring: Lead the recruitment and onboarding of local staff to build a high-performing team that aligns with the company’s values and objectives.

Stakeholder Engagement: Develop and execute strategies to engage with government and corporate dignitaries, enhancing the company’s profile and establishing strategic alliances.