Dhaneesh Mohanan

• Led branch operations, ensuring compliance with company policies and regulatory requirements.
• Developed and implemented strategic plans to improve customer satisfaction and retention rates.
• Managed staff performance through training, mentoring, and regular feedback sessions.
• Analyzed financial reports to identify trends and drive budgetary decisions for the branch.
• Execute currency trades and manage foreign exchange positions effectively.
• Collaborate with internal departments to forecast currency needs and manage cash flow.

Assisted in customer satisfaction with swift handling of inquiries and complaints. Processed invoices accurately to avoid financial discrepancies. Verified authenticity of foreign currencies to prevent frauds. Reconciled cash drawer and resolved discrepancies. Provided outstanding customer care, offering friendly greetings, service and accurate currency exchange.