Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
ADNAN AWAN

ADNAN AWAN

Crypto+Finance+Adult entairtainment
Muscat,MA

Summary

Dynamic Customer Service Representative with proven expertise at Oman, excelling in conflict resolution and customer relationship management. Recognized for enhancing customer satisfaction through effective problem-solving and personalized support. Skilled in order processing and database management, consistently fostering strong customer loyalty and driving repeat business.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Oman
Muscat, Oman
08.2024 - Current
  • Assisted customers with inquiries and product information effectively.
  • Resolved customer complaints using active listening and problem-solving skills.
  • Processed orders and managed customer accounts accurately.
  • Maintained knowledge of products and services to support customer needs.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Documented customer interactions in the database for future reference.
  • Provided training to new team members on customer service protocols.
  • Engaged with customers through various communication channels professionally.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Bachelor of Computer Information Systems - Data Analysis

Dubai International Public Schools
05-2020

Skills

  • Customer relationship management
  • Order processing
  • Database management
  • Product knowledge
  • Technical support
  • Conflict resolution
  • Customer feedback analysis
  • Communication skills
  • Problem solving
  • Attention to detail
  • Time management
  • Active listening
  • Employee training
  • Sales support
  • Consultative sales
  • Microsoft Excel
  • Follow-up skills
  • Spreadsheets
  • Warranty service

Languages

Arabic
Native language
English
Advanced (C1)
C1

Affiliations

  • Quantitative Analyst & Digital Asset Manager
  • Applied sophisticated AI and machine learning techniques to analyze vast datasets within the cryptocurrency and traditional finance sectors, informing strategic asset allocation and market forecasting. Managed digital asset portfolios by implementing data-driven IT solutions for risk assessment, compliance, and performance optimization. Provided actionable insights that [quantifiable achievement, e.g., "outperformed market benchmarks by 10%"

Timeline

Customer Service Representative

Oman
08.2024 - Current

Bachelor of Computer Information Systems - Data Analysis

Dubai International Public Schools
ADNAN AWANCrypto+Finance+Adult entairtainment