Deepesh Panicker

• Conducting intake interviews for clients seeking psychological support, assisting in preliminary assessments and treatment planning
• Facilitating mental health awareness workshops for professionals in high-risk, high-stress workplaces, promoting psychological well-being and resilience
• Assisting in the development of training content and workshop materials, ensuring engaging and evidence-based mental health education
• Conducting corporate focus group studies, utilizing surveys and interviews to assess and enhance psychological safety in the workplace
• Gaining hands-on experience under clinical supervision, developing therapeutic skills in client assessment, counselling, and intervention techniques
• Engaging in psychoeducational initiatives, delivering tailored content to support mental health literacy and workplace mental well-being
• Collaborating with multidisciplinary teams to implement evidence-based strategies for mental health support in professional settings

Projects involved in:

• Conducted several Mental Health Awareness sessions in English and Hindi for staff members of a leading facility management company operating in high-stress environments, including oilfields, psychiatric facilities, and hospitals .
• Co-facilitating a workplace well-being assessment , including a work environment survey and individual interviews , for a prestigious organization in Oman to enhance psychological well-being and employee satisfaction .

• Conducting crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources
• Facilitating support group sessions on topics such as Trauma, Anxiety and Anger Management, creating a supportive environment for individuals to share experiences and learn from one another
• Conducting one-on-one counselling with a broad range of clients under psychological distress and experiencing dysfunction in their lives
• Continually updating professional knowledge by attending trainings and workshops related to advancements in the field of mental health counselling
• Building rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices
• Developing goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
• Providing referrals to connect clients with other community resources to support mental health and well-being
• Assessing mental health needs to determine nature and extent of clients' emotional, behavioural or mental health issues

• Gained in-depth understanding of skills required in forming a therapeutic relationship with the clients
• Practiced carrying out client intake interviews for adults, adolescents and children
• Attended trainings, and workshops related to advancements in the field of mental health counselling and the emerging trends in psychology
• Developing goal-oriented psychoeducational materials to foster awareness among the clients and community
• Enhanced presentation and public speaking skills by means of activities assigned
• Case formulation tasks aided in gaining a better understanding of the therapeutic process

• Collaborated with multidisciplinary teams to provide comprehensive care for clients, strengthening support networks around their mental health journey
• Developed strong rapport with clients through active listening and empathetic communication, fostering trust during the therapeutic process
• Supported clients in identifying personal strengths and resources, enhancing resilience in times of psychological distress
• Stayed current on mental health research to follow new developments and research in mental health field
• Observed and monitored client behaviour and responses to treatment
• Completed one-on-one counselling with broad range of clients suffering from various diseases and issues

• Supported the therapists in implementation of behaviour management plans to promote positive behaviours in the classroom
• Assisted the Speech Therapists, Occupational Therapists and ABA Therapists in their daily tasks
• Offered emotional support to special needs students during challenging situations, fostering resilience and growth mindset
• Facilitated social skills development among special needs students through group activities and role-playing exercises
• Collaborated with other volunteers and educators to create an inclusive classroom environment for all students
• Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements
• Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment

• Interacting with the customers and ensuring the repairs on their vehicles are carried out and vehicle handover to customer is as per the promised time
• Responsible for handling customer queries and ensuring customer satisfaction
• Responsible for achieving qualitative and quantitative targets set by the company
• Developed strong rapport with customers by maintaining detailed records of their vehicles' service history and proactively following up on upcoming maintenance needs
• Responsible for constantly providing on-the-job training and monitoring the trainee Service Advisors' performance
• Reporting to Service Manager

• Interacting with the customers and ensuring the repairs on the vehicles are carried out and vehicle handover to customer is as per the promised time
• Providing support and assistance to the customer 24/7
• Responsible for handling customer queries and ensuring customer satisfaction
• Responsible for achieving revenue targets set by company
• Reporting to Service Manager
• Evaluated technician performance reports to identify areas for improvement and provide constructive feedback for ongoing professional development
• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals
• Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks
• Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers

• Monitoring the workshop process as prescribed by Mercedes Benz on a daily basis and analyse on a weekly basis
• Tracking the revenue generation trend over a month and accordingly take appropriate actions to implement it
• Implementation of Mercedes Benz Workshop Process 2010 for standardization of workshop process as specified by Mercedes Benz
• Monitoring CSI quarterly results and initiate actions on improvement of CSI scores
• Visiting at least 2 dissatisfied customers in a month as prescribed by Mercedes Benz
• Handling a team of technicians, service advisors, CRE's, drivers and office staff
• Report to General Manager

• Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments
• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals
• Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Developed estimates by costing materials, supplies, and labor

• Reported to the Front Office Managers and joined as a fresher with no prior experience
• Prepared detailed repair orders for technicians to follow, minimizing miscommunications and errors during repairs
• Enhanced communication between technicians and customers, ensuring accurate updates on vehicle status