Deepesh Nair
Kamloops
Summary
Logistics and supply chain professional with experience in handling key customer accounts, assisting them with their inbound/ outbound operations, and troubleshooting queries.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Package Centre Associate
UPS
06.2025 - 09.2025
- Processing the packages in the internal software system of UPS as required coordinating with the delivery drivers with correct reason codes for re-scheduling or processing RTS in system.
- Monitoring the Order Management System and Tracking the movement of drivers in real-time for any sudden changes or requests from the internal offices or from customer to arrange for the package delivery accordingly.
- Keep a track of the basic inventory needs of the customer center and notify the supervisor of any urgent needs for out-of-stock products.
- Responding to the cases raised by the customers and customers visiting the Centre, troubleshoot by investigating for any missing or delayed deliveries and finding the appropriate resolution at the earliest.
Inventory Supervisor
WIS International
09.2023 - 08.2025
- Leading a team of Inventory Associates in conducting physical inventories for retail stores efficiently with minimal disruptions.
- Working independently and with the team to ensure that all counting information is accurately encoded, and coordinating with customers to generate the final reports.
- Traveling to various locations, working different schedules for inventory services and maintain effective relationships with customers.
- Executing the billing and closure of the jobs in company’s internal system by managing all the time sheets and expenses for further invoicing process.
Client Service Specialist
Infor
03.2023 - 08.2023
- Navigating through the ERP supply chain software Infor Nexus (SaaS) and increasing product expertise by continuous learning.
- Respond to customer queries by identifying problem, utilizing product knowledge and resource tools to provide resolutions.
- Troubleshooting and clarifying customer queries by communication via email and CRM support tool.
- Constant interaction with team and various departments within organization to build and maintain a positive customer relationship.
- Optimum knowledge of Vendor Onboarding, Supply Chain Visibility and Transportation Management functions of Infor Nexus Platform.
Client Service Representative
DSV Global Transport And Logistics
09.2019 - 12.2022
- Implementing and handling complex logistics functions ensuring high level client satisfaction with articulate communication skills.
- Handle multiple clients with continuous transactions and coordinate inbound/outbound operations in fast paced warehouse environment.
- Collaborate with Operations/Transport team to streamline process with full compliance, ensuring timely ASN and OBD order processing in Infor WMS for dispatch.
- Efficient in WMS (Infor) as well as experience in handling client’s system transactions in Micros FMC- Inventory Management System.
- Monitoring and maintaining stock accuracy by active coordination with Inventory team and carrying out reconciliation processes.
- Prepare monthly billing reports and continuous track of documents and analyzing, measuring and reporting relevant KPI's.
- 3PL- DC experience in handling dynamic MNC Food Beverage Retail Brands as well as looking after 3PL transactions/ Cross Dock activities for various Fashion/Cosmetic Brands.
Project Engineer
Desert Eagle International LLC.
09.2018 - 01.2019
- Supervising MEP works undertaken by the company.
- Preparing schedules and engaging with subcontractors for timely completion of work and notification to client.
- Analyzing technical drawings and ensuring work execution as per the plan.
Education
Post-Baccalaureate Diploma - Supply Chain Management
Thompson Rivers University
Kamloops, Canada 09.2023 - 04.2025
Bachelor of Technology - Electrical And Electronics Engineering
Mahatma Gandhi University
Ernakulam, India 07.2013 - 05.2017
Higher Secondary School - Science
Indian School Muscat
Muscat, Oman 04.2011 - 04.2013
Skills
- Warehouse operations
- Order Processing/ Dispatching
- 3PL Logistics Operations
- Inbound/Outbound System Operations
- Inventory Planning
- Customer Service
- Teamwork and Collaboration
- Warehouse Management System (Infor)
- Infor Nexus Supply Chain
- Communication Skills
- Microsoft Office & Outlook
- Data entry
- Transportation Planning
Languages
English
Advanced (C1)
Hindi
Native or Bilingual
Malayalam
Upper intermediate (B2)
Arabic
Beginner (A1)
Interests
Participated in Intercollegiate Basketball Tournament.
Active in other sports like Cricket, Football and Badminton.
Travelling, Photography and Listening to Music.
Timeline
Package Centre Associate
UPS
06.2025 - 09.2025
Inventory Supervisor
WIS International
09.2023 - 08.2025
Post-Baccalaureate Diploma - Supply Chain Management
Thompson Rivers University
09.2023 - 04.2025
Client Service Specialist
Infor
03.2023 - 08.2023
Client Service Representative
DSV Global Transport And Logistics
09.2019 - 12.2022
Project Engineer
Desert Eagle International LLC.
09.2018 - 01.2019
Bachelor of Technology - Electrical And Electronics Engineering
Mahatma Gandhi University
07.2013 - 05.2017
Higher Secondary School - Science
Indian School Muscat
04.2011 - 04.2013