Deepak Haridasan
Muscat
Summary
With over 24 years of cross-functional experience in the travel and airline industry across Oman and India, brings a wealth of expertise to the table. Throughout the career, successfully managed corporate travel, airline/GSA operations, immigration services, and IT/ITES integrations. The ability to drive sales, handle key accounts, and cultivate high-performing teams has consistently yielded positive results. Recognized for strategic market expansion initiatives, relationship-driven business development approach, and implementation of solutions that enhance operational efficiency and revenue.
Overview
28
28
years of professional experience
Work History
Key Account Manager
Gulf Air
06.2017 - Current
- Established, and developed new corporate preferred accounts large & medium.
- Strategic action plans to maximize account closing and revenue.
- Built strong Trade /customer relationships and update monthly activate reports.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Built and maintained strong client relationships to drive business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Assistant Manager
Alhail Travel & Tourism L.L.C
07.2001 - 05.2017
- Responsible for overall sales, including strategic planning, and developing strategies to increase sales, revenue, and marketing growth targets.
- All operations necessary to profitably retain, grow and service the customer.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
Star of Asia Tours & Travels
06.1997 - 07.2001
- Developing business plans and strategies to align with company forecasts and goals.
- Keeping good relations supporting, and motivating employees to exceed expected goals.
- Building trust and long-term relationships with managers, executives, vendors, and clients.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Commerce - Commerce, Accounting, Business accounting
01.1996
IATA -
01.1996
Skills
- Key Account Management
- Corporate & Airline Sales
- Customer Relationship & Retention
- Strategic Planning & Revenue Growth
- Contract Negotiations
- MICE & B2B Sales
- Team Leadership & Training
- Operations & Visa Management
- Self-motivated Go-getter Strong Communicator
TECHNICAL SKILLS
- Salesforce CRM
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- CRS Systems: SABRE, Galileo
- Web Applications & Online Travel Systems
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Timeline
Key Account Manager - Gulf Air
06.2017 - Current
Assistant Manager - Alhail Travel & Tourism L.L.C
07.2001 - 05.2017
Assistant Manager - Star of Asia Tours & Travels
06.1997 - 07.2001
Calicut University - Bachelor of Commerce, Commerce, Accounting, Business accounting
School of Airline & Travel Management - IATA,
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